Hotel Customer Service Agent, NF-02

Summary Serves as a Hotel Customer Service Agent for the Front Office Department of the Hale Koa Hotel. This is an open continuous announcement. Resumes are only good for 3 months. In order to receive consideration throughout the year, you must re-apply after 3 months for the next 3-month period. Local candidates will be reviewed first as PCS is not authorized. If determined that area of consideration is to be expanded, all candidates will be considered. Requirements Conditions of Employment Direct Deposit and Social Security Card are required upon appointment Meet qualification/eligibility/background requirements for this position Satisfactory completion of employment verification (E-Verify) check One year probationary period may be required A physical examination may be required Must be able to obtain a Tier 1 background investigation. Must be able to work weekdays, weekends, holidays and various hours of the day and week when required. Qualifications QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. All qualification requirements must include experience performing duties equivalent in scope and complexity to the next lower grade level. Progressively responsible work experience in the hospitality industry that demonstrates the ability to perform the duties as stated above with minimal supervision. Must possess good customer service skills in order to exercise the tact and diplomacy when interacting with people, and be able to communicate in a clear, concise, and grammatically correct manner. ONLY THOSE CANDIDATES MEETING HIGHLY QUALIFYING CRITERIA WILL BE INITIALLY REFERRED. IF MANAGEMENT DOES NOT SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST AN ADDITIONAL REFERRAL INCLUDING ALL QUALIFIED APPLICANTS. HIGHLY QUALIFIED CRITERIA FOR THIS POSITION ARE: Possess knowledge and /or experience of the OPERA system. Education This job does not have an education qualification requirement. Additional information Additional selections may be made from this vacancy announcement for up to 90 days after the closing date. Payment of Permanent Change of Station (PCS) costs is not authorized based upon a determination that a PCS move is not in the Government interest. Please check out our application information kit to view additional information you may find useful when applying for our jobs. Benefits Review our benefits