Junior Technology Partner

Summary This position is located in the IT Customer Solutions Directorate, House Information Resources (HIR), Office of the Chief Administrative Officer (CAO), U.S. House of Representatives (House). The IT Customer Solutions Directorate provides information technology customer support services to the House community. This position serves as the Junior Technology Partner Requirements Conditions of Employment USAJobs Conditions of Employment Qualifications Qualifications: Bachelor’s degree in Information Technology or relevant work experience with microcomputer hardware and software, including networking and communications interfaces and relationships. Minimum 3-5 years of relevant experience Minimum of 3 years experience with:  Knowledge of the design and maintenance of operating systems software. Ability to install and use application software. Advance knowledge of Apple product functionality and system use cases  Knowledge of local area network and wide area network (LAN/WAN) connectivity. Knowledge of complex operating systems on workstations and servers, local networks, wiring schemes and wide area networks LAN/WAN connectivity, and data communications protocols. Knowledge of standard PC hardware components, including random access memory (RAM), disk drives, internal processors, video RAM, and network cards. Knowledge of House supported software, including messaging clients, web browsers and Internet, anti-virus software, office productivity applications, House accounting applications, and legislative information systems. Knowledge of and ability to use various word processing, electronic mail, spreadsheet, communication, and operating systems software. Troubleshooting and analytical skills; ability to anticipate and resolve complex computer-and service problems. Ability to grasp fundamentals of new applications quickly and to instruct others in their use. Ability to work on ad hoc projects in a team environment and on task forces.  Ability to communicate effectively, both orally and in writing, with senior staff, information systems professionals, and the user community. Employees within this position are expected to demonstrate the following HIR Technical Competencies: Analytics; Application Administration and Integration; Consultation and Outreach; Emergency Response Planning and Risk Management; Hardware Installation and Management; Information Assurance; Information Systems/Network Security; Information Technology Support; Knowledge of Emerging Trends and Industry Best Practices; Network Management; Project Management; Quality Assurance and Testing;  and Telecommunications. All employees within CAO are expected to demonstrate the following general competencies: Accountability, Adaptability, Collaboration, Communication, Customer Orientation, Knowledge of Relevant Policies, Procedures, and Processes, Priority Management, and Problem Resolution. Continued employment is contingent upon satisfactorily completing a criminal history records check (or other applicable security clearance) and a pre-employment drug-test (pre-identified position only). Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.