IT Specialist (Internet)

Summary This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Cyber Workforce to recruit and appoint qualified candidates to positions in the competitive service. About the Position: This position is located at Fort Liberty, NC. Learn more about this agency Requirements Conditions of Employment Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. Secret Security Clearance required. May be required to travel TDY 25% of the time. One Year probationary period may be required. Fina Qualifications Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes: 1.) Installation of hardware, deployment of Information Technology (IT) requirements. 2.) Tracking of all assigned information technology assets. 3.) Coordinate the day-to-day operations and acts as the Information Management Officer. 4.) Ensure the quality and integrity of tickets assigned to are properly managed within the Service Desk system. 5.) Uses the system to analyze and report performance, identify systemic problems and take or recommend corrective action. One year of specialized experience which includes: 1.) Installation of hardware, deployment of Information Technology (IT) requirements. 2.) Tracking of all assigned information technology assets. 3.) Coordinate the day-to-day operations and acts as the Information Management Officer. 4.) Ensure the quality and integrity of tickets assigned to are properly managed within the Service Desk system. 5.) Uses the system to analyze and report performance, identify systemic problems and take or recommend corrective action. 1) Attention to detail- thorough when performing work and conscientious about attending to detail; 2) Customer Service- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; 3) Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues and responds appropriately; and 4) Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternative, and to make recommendations. Additional information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. One year trial/probationary period may be required. Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a(n) CP 34 Career Field position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest. Student Loan Repayment May be authorized. Advanced in hire may be authorized. Relocation May be authorized. Recruitment incentive May be authorized. Advanced leave May be authoirzed. Read more Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.