Office 365 Support Specialist (Applications Support Specialist)

Summary The Office 365 Support Specialist (Applications Support Specialist) position is in the Information Technology Office (ITO) and reports to the IT Support Manager. ITO provides technology-based tools and services to support the court's mission in an efficient, secure, and reliable manner, while delivering excellence in customer service. Requirements Conditions of Employment Only those applicants selected for an interview will be contacted. For in-person interviews, candidates must travel at their own expense. The court reserves the right to modify the conditions of this announcement, commence interviews immediately, withdraw the announcement, or fill the position at any time, any of which actions may occur without notice. The position will report to downtown Washington, DC; however, limited telework may be available on an ad hoc basis and/or according to agency policy. Employees of the United States Court of Appeals for the Federal Circuit are excepted service, at-will appointments. Federal government civil service classifications or regulations do not apply. All offers of employment are provisional pending successful completion of a background check or investigation and a favorable employment suitability determination. Initial and continued appointment in this position is conditioned on a favorable moderate risk, five-year background investigation (renewed every five years). An unfavorable investigation at any point during employment may lead to removal. This position is subject to Electronic Funds Transfer (EFT) for payroll deposit. Must be a U.S. citizen or eligible to work in the United States. Non-citizens may be interviewed and considered for employment, but employment offers will only be made to individuals who qualify under one of the exceptions in 8 U.S.C.§ 1324b(a)(3)(B). Under 8 U.S.C.§1324b(a)(3)(B), a lawful permanent resident seeking citizenship may not apply for citizenship until he or she has been a permanent resident for at least five years (three years if seeking naturalization as a spouse of a citizen), at which point he or she must apply for citizenship within six months of becoming eligible, and must complete the process within two years of applying (unless there is a delay caused by the processors of the application). Non-citizens who have not been permanent residents for five years will be required to execute an affidavit that they intend to apply for citizenship when they become eligible to do so. Qualifications Required Qualifications Education Candidates must possess a high school diploma or equivalent. Specialized Experience CL 27 ($67,660 - $110,012): Candidates must have a minimum of two (2) years of progressively responsible IT experience that provided thorough knowledge of the theories, principles, practices, and skills required to provide technical and functional support of Microsoft 365. One year of specialized experience may be substituted by a bachelor's degree in computer science, information systems, or a related field from an accredited college or university and superior academic achievement as listed below. CL 28 ($81,117 - $131,826): Candidates must have a minimum of four (4) years of progressively responsible IT experience that provided thorough knowledge of the theories, principles, practices, and skills required to provide technical and functional support of Microsoft 365. The experience must include mentoring others, leading technical teams, or providing deep subject matter expertise used to advise leadership on the technical direction of the organization. One year of specialized experience may be substituted by a bachelor's degree in computer science, information systems, or a related field from an accredited college or university and superior academic achievement as listed below. Superior Academic Achievement An overall "B" grade point average equaling 2.90 or better of a possible 4.0; AND/OR Standing in the upper third of the class; AND/OR "3.5" average or better in the major field of study, such as Computer Science or a related field that would prepare a candidate well to perform in this position; AND/OR Election to membership in Phi Beta Kappa, Sigma XI, or one of the National Honorary Scholastic Societies meeting the minimum requirements of the Association of College Honor Societies, other than Freshman Honor Societies. Completion of one academic year (18 semester or 27 quarter hours) of graduate study at an accredited college or university. A degree program in in computer science, information systems, or a related field is preferred. Required Competencies Technical Expertise in Microsoft 365: Expertise in SharePoint Online, Microsoft Teams, and Power Platform, with strong troubleshooting skills to resolve complex technical issues across various Microsoft 365 tools. Training and Support: Ability to develop and deliver technology-based training curriculum and deliver engaging training sessions, including in-person, remote, and through webinars/workshops, tailored to different user skill levels. Collaboration: Strong skills in working with various departments to ensure Microsoft 365 tools are being used effectively. Communication: Excellent written and verbal communication, with the ability to explain complex technical concepts to non-technical users. Adaptability and Continuous Improvement: Ability to stay up to date with Microsoft 365 updates and new features, ensuring that the court benefits from the latest technological advancements. Ability to recommend and implement process improvements, leveraging new features and tools to enhance productivity and efficiency. Education Candidates must possess a high school diploma or equivalent. Additional information Only those applicants selected for an interview will be contacted and must travel at their own expense. Reimbursement for relocation is not available. The court reserves the right to modify the conditions of this announcement, commence interviews immediately, withdraw the announcement, or fill the position at any time, any of which actions may occur without notice. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. A generous benefits package is available to full-time permanent court employees including: Paid vacation and sick leave, paid parental leave, and 11 paid federal holidays per year. Optional participation in Federal Employees Health Benefits plans (health, dental and vision); Federal Employees Group Life Insurance; Flexible Benefits Program; Health Care Reimbursement (HCRA) and Dependent Care Reimbursement (HCRA). Public transportation subsidy, on-site fitness center, Employee Assistance Program (EAP). Participation in the Federal Employees Retirement System (FERS). Optional participation in Thrift Savings Plan (up to 5% employer matched contributions). Public Service Loan Forgiveness program pursuant to the terms of the (PSLF) program. For more benefit information visit the Judiciary's Benefits Page. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.