Health Application Services Program Officer (O-5 Billet) Non-Supervisory

Summary This position is located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Deputy Assistant Director of Administration, Health Information and Technology Unit (HITU) - Information Management Section (IMS), Health Application Services Office (HASO). This a non-supervisory role. This position is only open to USPHS officers and Call to Active Duty (CAD) candidates. Requirements Conditions of Employment You must be a U.S. citizen to apply for this position. You must successfully pass a background investigation. You must successfully pass a drug screen. Males born after 12/31/59 must certify registration with Selective Service. Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement. Service Remaining Requirement Agreement: Upon appointment to this position, officers will be required to serve an 18 to 24-month commitment to IHSC. ASSIGNMENT PAY AGREEMENT: You must not have a current Assignment Pay Agreement. However, if you have a current Assignment Pay Agreement, it must be fulfilled within 90 days of your application submission. Applicants must be a current USPHS Commissioned Corps Officer or USPHS Call to Active Duty (CAD) candidate. Civilians are not eligible for this position. Qualifications COMPETENCIES: Leadership Skills. Ability to work independently with minimal supervision. Demonstrates strong organizational and time management skills. Demonstrates exceptional problem solving, judgment and decision-making skills. Excellent interpersonal skills and flexibility. Cultural competencies related to detention health care and a diverse work environment. Strong mature oral/written communication skills. Integrity, honesty, and strong ethical compass. Education REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Bachelor's degree in education, healthcare administration, public health, health informatics or clinical field such as nursing, pharmacy, advanced practice provider. Familiarity with EHR systems and healthcare workflows. Minimum 3 years of experience developing and delivering training in a healthcare or health IT setting. Experience creating user guides, training materials, or e-learning content. Strong presentation and communication skills with the ability to tailor content to various audiences. Ability to manage multiple priorities and collaborate across teams. For licensed incumbents, ongoing compliance with licensure requirements is essential. Clinical duties within the scope of licensure may be required during critical agency needs. PREFERRED QUALIFICATIONS 1. Experience supporting training during a system rollout or EHR upgrade. 2. Familiarity with the structure and function of various government levels, specifically regarding healthcare information communication and compliance. 3. Flexibility and ability to adapt to sudden changes in schedules and work-related requirements. 4. High degree of initiative, and follow-through on a wide range of sensitive, complex, and program issues. 5. Competent working knowledge of Microsoft Office Suite applications, Word, Excel, SharePoint, Outlook, PowerPoint, Teams, OneDrive, OneNote. Additional information The incumbent will lead the development, coordination, and delivery of training initiatives related to the IHSC Electronic Health Record (EHR) system and other program functions. This role will ensure IHSC staff are properly prepared to use system tools and processes effectively. In addition, to leading training efforts, the position will contribute to broader program operations, including communication, stakeholder engagement, and implementation support. IHSC has a multi-sector, multidisciplinary workforce of more than 1600 employees including, U.S. Public Health Service (PHS) commissioned officers, federal civil servants, and contract staff. The IHSC provides on-site direct patient care to ICE aliens at 18 detention facilities throughout the country and manages the provision of off-site medical care for aliens housed in approximately 128 additional non-IHSC facilities. The ICE alien population is approximately 28,000 aliens daily, with an average length of stay of approximately 30 days, and over 270,000 aliens annually. The IHSC also provides medical support during ICE enforcement operations in the air, on the ground and at sea. SUPERVISORY CONTROLS: The incumbent reports directly to the Supervisory Lead, Health Application Services Office within the Information Management Section of the Health Information and Technology Unit. Read more Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.