Guest Services Supervisor

Summary About the position: This position is Non-appropriated Fund (NAF) This position will be assigned to Fort Tuthill in Flagstaff, AZ. This is a Regular Part-Time position, with benefits and guaranteed 20 hours per work week. May require occasional physical exertion including lifting, carrying, or moving recreational equipment and event setup materials Requirements Conditions of Employment This position requires the incumbent to complete a background investigation with favorable results. This position requires the ability to work a flexible schedule that may include evenings, nights, weekends, and holidays. The incumbent must meet state and legal age requirements for the sale of alcoholic beverages Qualifications ho May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 07/17/2025 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Candidates must have experience in front desk operations within a hotel or lodging facility, including cashiering, reservation management, and customer service. Additional experience managing food and beverage operations, equipment rental programs, event logistics, and administrative support functions is highly desirable. Supervisory experience overseeing a diverse team is required, including knowledge of scheduling, evaluating performance, and addressing employee issues. Candidates should have strong skills in using property management systems, financial reconciliation processes, and Microsoft Office software. Experience with marketing, social media management, and event promotion is preferred. Applicants must possess excellent communication skills, the ability to multitask effectively, and the ability to develop solutions to operational challenges while maintaining high standards of guest service Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional information Individual must fully meet qualification/eligibility/background requirements for this position. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal Affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement. Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check. A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible. This is a Non appropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force. This position is not included in a bargaining unit. Union Name AFGE and Local or Chapter Number 1547. Read more Benefits Review our benefits