Director, Enterprise Services Center

Summary The Enterprise Services Center (ESC), headquartered at the Mike Monroney Aeronautical Center in Oklahoma City, Oklahoma, is a premier provider of Federal Shared Services. ESC specializes in delivering cutting-edge financial services, information systems security, and innovative technology solutions. By enabling its federal customers to focus on their core missions, ESC plays a vital role in driving operational excellence and mission success across the federal government. Learn more about this agency Requirements Conditions of Employment US Citizenship is required. Selective Service Registration is required for males born after 12/31/1959. Designated or Random Drug Testing required. Must be able to obtain and maintain a Top Secret Clearance. Qualifications As a basic requirement for entry into the FAA Executive System, you must provide evidence of progressively responsible leadership experience that is indicative of senior executive level management capability; and that is directly related to the skills and abilities outlined under the Leadership and Technical Requirements listed below. In addition to the minimum qualifications, the following have been determined to be selective factors for this position. This means possession of this criteria is part of the minimum qualifications and is essential to perform the duties and responsibilities of this position. Applicants who do not possess this criteria are ineligible for further consideration. LEADERSHIP REQUIREMENT: Do you have experience in achieving operational results? If so, provide examples of ways you have exercised leadership to deliver significant results. Explain how you established goals, assessed outcomes, and improved products and services. Indicate how you identified and met customers' requirements and addressed the needs of stakeholders. Include examples of complex problems you solved or difficult obstacles that you overcame as a leader. Your description should include (1) the size and complexity of organizations you have led, (2) the scope of programs you have managed, and (3) the impact of your results on customers and other stakeholders. LEADERSHIP REQUIREMENT: Do you have experience leading people? If yes, describe the size of the organization and number and types of positions you have managed. Discuss ways that you have established and maintained positive work environments and prevented or eliminated discrimination or harassment. Describe ways that you have mentored and developed employees and built individual and team performance. Discuss how you have established and led teams to deliver products and services. Include in your description experience in leading others in a matrix environment across organizations. LEADERSHIP REQUIREMENT: Do you have experience building relationships? If yes, describe (1) the types of individuals with whom you routinely collaborate; and (2) the purpose and outcomes of the communication. Discuss your experience in communicating and cooperating with others to achieve goals. Provide examples of how you have built relationships to achieve consensus and how you were able to obtain the cooperation of others with competing priorities and perspectives. Describe how you effectively communicate information within and outside of your organization. LEADERSHIP REQUIREMENT: Do you have experience leading strategic change? If yes, describe examples of strategic changes that you led for your organization; describe the entities that the change affected (agency, industry, organizational components). Discuss obstacles you encountered and how you overcame them to the benefit of the agency. Include in your description ways that you applied long-range vision, developed strategies, and applied innovative ideas and techniques. TECHNICAL REQUIREMENT: Experience providing strategic oversight of an organization in financial management business enterprise operations, with a proven track record of overseeing initiatives related to financial enterprise business operations, federal financial accounting systems, applications help desk services, customer service centers, information systems security, and telecommunications services, resulting in measurable improvements in efficiency and service delivery. TECHNICAL REQUIREMENT: Experience acquiring new business and sustaining existing client relationships within a capital fund (fee-for-service) environment by effectively optimizing costs, leveraging robust marketing and networking skills, and managing strategic relationships to promote best-value products and services. Education An education requirement has not been established for this occupational series. Preview Job Questionnaire Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire. Additional information Position may be subject to a background investigation. A one-year probationary period may be required. Veterans preference does not apply to the FAA Executive System. The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family. This position is covered by the Department of Transportation's Drug and Alcohol Testing Program. Any applicant tentatively selected for this position will be subject to pre-employment or pre-appointment drug screening. Persons occupying a "testing designated position (TDP)" will be subject to random drug and/or alcohol testing. This is not a bargaining unit position. Links to Important Information: Locality Pay, COLA Read more Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.