Academy - Solutions Engineer

Job Summary

The Sales, Services and Support (S3) Academy is designed for entry-level talent. It includes a robust 90 day training, business integration support, and other tailored programs to promote professional development and community. During this training, Academy Participants gain the foundational knowledge needed to have a basic understanding of the Storage Industry, NetApp, and products and solutions. Additionally, they effectively develop transferable soft skills that will allow them to excel within the organization and in their long- term careers.

In this position your overall focus areas will be in supporting and developing processes and systems for quick and thorough responses to customer RFP's, provide systems configuration recommendations, and apply your background and experience to deliver solutions to technical problems. You will work directly with the NetApp Sales team to support customers in pre-sales and post sales situations, and to work effectively across functions with other NetApp employees in Sales, Marketing, Customer Service and Development areas.

Specific responsibilities include:

• Assist in identifying customer needs and requirements
• Define elements of a customer's technical computing environment as assigned by sales reps or senior-level SE's
• Answer customer questions
• Provide technical support to current customers and 'try-and-buy' test projects
• Help define customer acceptance criteria for 'try-and-buy' evaluation projects
• Pick up and deliver NetApp evaluation test system to the customer site
• Attend customer calls with the Sales Representative
• Provide technical consultation and disseminate product information to the sales team

Job Requirements

• Excellent written and verbal communication skills
• Strong interpersonal communication and customer service skills are needed in order work successfully with prospects, customers, and cross-functional teams to meet performance goals
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
• Ability to follow standard engineering principles and practices.
• Creative approach to problem-solving
• Travel to the prospective customer's sites as necessary
• Open-minded and positive attitude
• Willingness to learn and adapt to changing environments

Education

No industry-relevant experience is required for this position. Candidates who have acquired basic knowledge or skills through education, internships or relevant coursework will be considered.

Additional Details
Job Posting Info: This is a pipeline position that will be opened on a recurring basis and used to fill roles aligned with the required skill sets. Recruiting efforts will be ongoing until specific teams find an ideal match.
Thrive Together: In-office interactions are critical to achieving stronger, more integrated results. NetApp introduced Thrive Together to support increased in-office engagements globally. Thrive Together is an intentional progression of the company's approach to hybrid work designed to foster stronger connections and collaboration and drive enhanced business performance.

Compensation
The base salary range for this position is $83,000 - $117,000 and will be determined by the candidate's location, qualifications, experience, and education. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh
Job Segment: Pre-Sales, Change Management, RFP, Sales, Entry Level, Management, Research