Account Management, Manager, Financial Institutions

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Account Management, Manager, Financial Institutions

The Account Management team is looking for an Account Manager to drive our customer experience strategy forward by consistently innovating and problem-solving. A strong relationship management focus paired with strong sales capabilities and the ability to network are further key points for this exciting position.

The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses a strong entrepreneurial mindset.
Role & Responsibilities
• Responsible for setting sales strategies and proposals to achieve sales goals that drive market share, volume and revenue growth in Serbia, Bosnia and Herzegovina, and Montenegro
• Leads and manages existing customer relationships with Financial Institutions, as well as the acquisition of new customers
• Capable of negotiating and dealing on C-Level to identify opportunities and customer requirements
• Focus on client success. Partners with the customer to establish, execute and report progress against annual business plans
• Develop strong internal relationships within Mastercard to enable business goals achievement and differentiate Mastercard from the competitors

All About You
• In depth experience in sales and relationship management, ideally in the payments/financial services industry (min 5-8 years, advanced expertise)
• Excellent strategic thinking and analytical skills with an evidenced track record in problem-solving and creating solutions that increase revenue
• Experienced in planning, managing, and closing complex, competitive sales efforts
• Impactful and influencing, strong negotiation skills
• Team player with ability to work with all levels in a highly intellectual, collaborative, and fast paced environment
• Ability to manage and grow internal and external cross functional relationships and partnership
• Have a work permit for Serbia and be able to travel
• Bachelor's degree required
• Position is based in Belgrade; Candidates must be fluent in both Serbian and English (verbal and written)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.