Account Manager - Electric Utility

Mission statement:

Develop, implement, and manage the strategic/local account(s) strategy - Electric Utility Sector focused on share of wallet (SoW) growth, profitability, and customer satisfaction, coordinate the sales activities and manage resolution of specific customer problems.

Your responsibilities:

• You will understand the key business drivers of the relevant customer's business and business environment and interpret the impact and opportunity for Hitachi Energy, participate in the development of sales strategies for the account by providing the customer's current business and long-term plans.
• You will lead the development and implementation of the account plan and SoW growth actions to include designing the executive relationship strategy and coverage plans, prioritize the opportunities, identify a target for each solution element, propose recovery plans in case of potential order shortfalls.
• You will define and propose sales targets for the account and ensure their achievement with a structured follow up process across Business Units and Countries, sell products/solutions/services to customers, focusing on volume, mix and profitability targets representing all Hitachi Energy.
• You will create added value for the customer and Hitachi Energy by ensuring a coordinated sales approach (e.g., frame agreements, AVL related actions), communicate details in accordance with Hitachi Energy supply, offering and strategy, coordinate the use of internal or external resources (e.g. technical, advertising, and marketing) in order to provide value added services to accounts.
• You will develop, maintain and share detailed knowledge of the customer's business strategy, purchasing behavior, organization, decision-makers, customer business drivers, economic trends, and competition.
• You will establish and develop account relationships based on a defined strategy, act as focal point for problem resolution and monitor customer claim, plan, facilitate and conduct customer negotiation.
• You will monitor competitors' activity with the account and ensures that appropriate response strategies are formulated and implemented, give input on market price developments.
• You will drive application of standardized Marketing & Sales process and tools (Salesforce, account plans, AVLs etc.) for the account.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

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• Obtained relevant education qualification, i.e. Degree in Engineering.
• Minimum 5 years relevant work experience.
• Proven work experience as a Sales Account Specialist.
• Having working experiences with/in Electric Utility sector is specially considered.
• Hands on experience in sales and an ability to deliver excellent customer experience.
• Knowledge and exposure in Sales Force.Com and MS Office.
• Understand of sales performance metrics.
• Business acumen with problem-solving attitude,
• Excellent communication & interpersonal skills both verbal and written, negotiation skill and influencing skills.