Account Supervisor

Company Description

CoLab is a fully integrated, cross-discipline team that provides best-in-class services in a fluid and modular way. With our clients at the center, we create brand movement at the speed of people’s lives by connecting real-time data with world-class creative, content, and media in service of growth and return on investment. 

CoLab is a “power of one” solution, encompassing data, media, and production. By drawing from across the vast Publicis Groupe network, we are uniquely positioned to deliver innovation and specialized skills to our clients, as well as enriching opportunities and inclusive benefits to our employees. We pride ourselves on combining the atmosphere of a startup company with the stability and experience of a global leader.

Job Description

PLEASE NOTE: Candidates for this role must be able to work out of our Philadelphia, New York, or Chicago offices.

Position Summary 
The Account Supervisor role is the brand champion. Provides strategic input, tactical planning and direction on assigned accounts. Has direct management responsibilities: supervises junior account staff to implement plans in a timely, effective, and profitable manner. Builds and maintains positive, lasting client relationships. Ensures high quality agency output. 
Key Responsibilities 

Agency Operations 

• Drives the process and details, and develops tactical plans. Forecasts budgets. 
• Finances: Develops and administers clients’ budgets based on accurate estimating and tracking of hours, out-of-pocket expenses, and reconciliation against estimates.
• Raises client awareness as to when changes in client direction affect estimates.
• Thorough knowledge of contract and its implications.
• Sound decision making regarding hours dedicated to jobs, what to prioritize.
• Thorough knowledge of all basic financial tools necessary to account management 
• Trouble shoot: Solution oriented. Knows when things might get off track in agency operations. Uses experience and judgment to proactively solve for potential problems before they get too big. Ability to solve client issues, independently moderate conflicts and influence management decisions 
• Team Leadership: Takes on wider, informal leadership responsibilities within the agency 
• Management: team leader, provides clear and fair direction & feedback to junior account staff 

 
Knowledge 

• Deep, expert understanding of the therapeutic category, the audience and at least two channels. Basic knowledge of at least one other category, and another audience 
• Continuously learning technology 
• Demonstrates and applies extensive and expert knowledge of assigned brands 
• Successfully serves as point of authority and/or source of advice for therapeutic area 
• Ensures team adherence to agency process. Identifies issues and leads problem resolution 

 
Strategy 

• Vision: Develops communication objectives & strategies (e.g. marketing/ brand platform briefs). Has the ability to see the big picture and identify the key/broad issues while still driving the process and details 
• Planning: High-level analysis of category, research, and competitive data.
• Analyzes and extracts findings/issues from all available marketing data.
• Active in strategic development. 
• Demonstrates passion for the brand 

Tactics and Execution 

• Develops marketing/ brand platform briefs). Owns the agency process. Shows resourcefulness and thoroughness in developing tactical plans, including budgets and timelines. 
• Production: Supervises and effectively manages the production of client-approved marketing tools 
• Creative: Collaborates on creative brief development 
• Assumes responsibility for the writing and preparation of marketing communications plans and proposals 
• Communication: communicate key Client issues/ initiatives to team accurately and in timely manner 
• Demonstrates the ability to think creatively and strategically

Client Relationship 

• Builds trusting relationships with client counterparts. Is seen as strategic, integral to the account, and offering added value. 
• Relationship: Frequent, positive client contact with key clients 
• Brand Champion: Ensures everyone focused on brand strategy and positioning: client, account team, and other internal departments 
• Agency Champion: Understands, communicates and advocates the agency POV (point-of-view). 
• Presentations: Ensures client is kept apprised of all account activity: this includes ultimate responsibility for ensuring that appropriate written reports are delivered accurately and quickly. 
• Presents complex data or messages in clear, succinct, compelling manner to clients 
• Lead role in ensuring timely, accurate client documentation & correspondence 

Qualifications

Requirements 

• Exhibits Integrity and Trust 
• Exhibits Self Development 

Education and Experience 

• Bachelors degree required 
• MBA, Masters in Marketing or related discipline preferred 
• Experience in healthcare communications environment preferred 
• 5+ years experience in an integrated agency 
• Open to travel

Additional Information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

CoLab is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected].

All your information will be kept confidential according to EEO guidelines.

Compensation Range: $70,000 - $117,500 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 8/1/2024.