Account Technical Services

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As an Account Technical Services Professional, you will be a key part of the seamless operation of highly critical IT systems. At Kyndryl, we're not just solving technical puzzles - we're transforming the way businesses thrive in the digital age.

In this role, you'll be crucial in ensuring our customers' IT environments meet their every business need. You won't just offer support; you'll orchestrate system setup and installation, ensuring all components are working appropriately. When issues arise, you'll be there, ready to troubleshoot and resolve them with a swift and expert hand.

You will be the catalyst for improved business performance - diagnosing issues and offering technical solutions. You'll be the one responding to tickets, meeting SLAs with a sense of urgency, and ensuring systems are patched and compliant. Your expertise will reshape business processes and operations, introducing best practices that elevate our customers to new heights.

Your guidance will be essential, mentoring and assisting your team members, ensuring everyone is equipped with the knowledge and skills to excel. It's not just about solving problems; it's about ensuring that the technical solutions we provide align perfectly with our customers' unique needs.

As an Account Technical Services Professional, you will have the opportunity to collaborate closely with our customers, Kyndryl's expert technical teams, and our esteemed Alliance partners. Together, we'll shape the future of IT services, pushing the boundaries of what's possible.

If you're ready to be a part of a team that thrives on challenge, innovation, and delivering exceptional service - Kyndryl is the place for you.

You will also be:

• Mid-Senior level Engineer will be responsible for providing level-2 and level- 3 technical support for Microsoft Active Directory environment.
• Should have good understanding of Microsoft Azure Active Directory and its Features & Functionalities like AAD SSO, AAD MFA, AAD B2B, AAD B2C,PIM, RBAC, Conditional Access, SSPR, AIP, Azure AD Application Proxy, CloudAppSecurity, Azure RMS
• Creating, modifying, and deleting user accounts, groups, computer accounts, organizational units (OUs), and other objects in the directory service database
• Designing a directory services infrastructure that meets the organization needs and implementing it on aD2D basis
• Providing technical support for user problems related to Active Directory or Windows Server applications
• Creating, configuring, and administering Active Directory domains and forests, as well as adding new users to existing domains or forests.
• Creating and managing Active Directory (AD)Organizational Units (OU),
• Group Policy Objects (GPO) and creating the users providing the Users Permissions, Configuring GPO'S
• Performs workstation user account and user group migrations from the Quest Migration Manager tool
• Deploying and administering Active Directory Domain Services in Windows Server 2012; 2016 Securing an AD DS deployment
• Implementing AD DS sites and configuring and managing replication.
• In charge of providing technical expertise on Windows server and Active Directory environments.
• L2/L3 experience level in managing Microsoft Active Directory Environments (On-Prem/Azure)
• Develop and document an integrated plan for technology solutions and application design in compliance with existing best practice.
• Hands on experience maintaining Windows 2016/2019/10 and later environments.
• In-depth knowledge of configuring and implementing AD group policies

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. As an expert in your respective domain, you have several career paths available to you. Whether you progress as an Architect or a Specialist - you can find your next opportunity here.

Who You Are

Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Skills and Experience

• Strong technical support background includes installation, troubleshooting of Windows Server.
• Strong working Knowledge on Windows Active Directory and Azure Active Directory.
• Good to have experience in migration and consolidation project
• Knowledge of Windows registry including knowledge of modifying system registry to support
• Bachelor's degree in Computer Science or similar technology preferred.
• Broad domain expertise with Microsoft AD/Azure AD platforms that can cover core authentication and directory services, Group Policy Objects, DNS/DHCP, Distributed File System, Certificate Authorities and Azure AD Connect
• Strong in Communication skills, with both verbal and written in English.
• Should have good knowledge on ITIL Process.
• Should have no constraints to work in shifts
• Working experience with different Data base servers is much required
• Exposure to network administration, Windows administration, Active directory management, IIS, SQL Server database and other applications, batch scripts is preferred.
• 6-8 Years of experience in Microsoft Active Directory On-Prem/Azure with all of the Infra Components.
• Strong knowledge in design, implementation, troubleshooting of MS Azure Environment.

Preferred Skills and Experience

• Minimum 10+ years of experience working in an Information Technology role.
• Minimum 6-8 years of experience working with large, complex networks and systems.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.