Ad Operations Associate

About Chewy Ads:
Chewy Ads is the retail media arm of Chewy, a leading online pet retailer. We provide advertisers with innovative and impactful opportunities to engage with millions of pet parents on and off the Chewy platform. Our mission is to deliver flawless, high-performance advertising solutions that help brands reach their target audiences in a significant and effective way!

Position Overview:

The Ad Operations Associate will play a key role in supporting the day-to-day operations of the Chewy Ads team. This individual will be responsible for creative management, ensuring the timely and accurate execution of creative assets and asset management. The Ad Ops Associate will also be involved in various campaign-related tasks, including reporting, billing and other operational processes that ensure campaigns run smoothly and efficiently. This is an ideal role for someone who is meticulous, organized, and passionate about pets and digital advertising.

Key Responsibilities:

Creative Management:

• Creative Approvals: Facilitate the approval process for all creative assets, ensuring they meet Chewy strict brand guidelines and compliance requirements before launch.
• Quality Control: Double-check the accuracy and format of creative assets to ensure they align with campaign objectives and are ready for deployment.
• Asset Management: Ensure all submitted creative assets are correctly submitted, organized, and tracked across campaigns.

Campaign Operations:

• Campaign Troubleshooting: Identify and resolve any operational issues that may arise during the campaign lifecycle.
• Billing and Invoicing: Coordinate with internal teams to ensure timely and accurate non-standard billing for all campaigns. Assist in tracking spend and confirming budget adherence.

Reporting & Analytics:

• Campaign Reporting: Assist Account Management with regular reports on campaign performance, ensuring they are delivered on time and with actionable insights.
• Internal Partner Communication: Communicate campaign results to relevant internal teams, ensuring alignment across departments.

Collaboration & Cross-functional Support:

• Internal Coordination: Work closely with Account Managers, Sales, and other cross-functional teams to ensure smooth campaign launches and successful outcomes.
• Client Support: Assist the team in responding to customer requests related to campaign performance, asset delivery, and troubleshooting.
• Process Improvement: Continuously assess operational processes and suggest improvements to increase efficiency and scalability.

Qualifications:

• Experience:
• 1-2 years of experience in digital advertising, ad operations, or a related field.
• Familiarity with digital advertising platforms, campaign setup, and reporting tools.
• Experience with asset management and creative workflows is a plus.
• Skills:
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Excellent attention to detail and commitment to quality control.
• Proficient in Microsoft Excel for reporting and data analysis.
• Knowledge of advertising technologies and platforms is a plus.
• Attributes:
• Customer-first approach with a focus on delivering excellent service to both internal teams and external clients.
• Strong communication skills, both verbal and written, to liaise with multiple team members.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills and the ability to troubleshoot issues as they arise.

Why Chewy?

• Innovative Environment: Join a team at the forefront of retail media and digital advertising in a rapidly growing industry.
• Collaborative Culture: Work in a team-oriented environment with opportunities to learn and grow professionally.
• Impact: Contribute directly to the success of Chewy Ads, helping drive key results for clients while working with a leading brand in the pet retail industry.

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