AdministratIve Associate - Level IV - Service

DESCRIPTION

Being part of Cummins means working alongside today's most innovative thinkers to solve the world's toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better.

Thank you for your interest in continuing to grow your Cummins career!

Acts as an extension of senior management ensuring a positive customer experience while being the representative of senior management to others. Provides administrative support and performs numerous duties, including scheduling, writing correspondence, emailing, overseeing visitors, routing callers and answering questions and requests.

Key Responsibilities:

• Anticipates to the needs of senior management and manages his/her schedules. Arranges and coordinates travel arrangements including expense reports and visa/passport requirements.
• Gathers, compiles, verifies and analyses information for management' use in documents such as memos, letters, reports, speeches, presentations and news releases.
• Facilitates smooth communications between senior management and coworkers and between senior management and external parties such as media, customers, vendors and the public.
• Maintains the security and confidentiality of management' records and files. Monitors, reviews and approves standard expenditures to ensure the activities of the office are conducted within established budgets.
• Reports required information on a regular basis as assigned (e.g. monthly).
• Performs various tasks using independent judgement and discretion; e.g., preparing documents and presentation materials; screening and responding to incoming correspondence, inquiries, and phone calls; drafting letters and official information releases; arranging and attending meetings; taking and distributing minutes.
• Act as formal resource for colleagues with less experience.
• Completes other activities for senior management upon request and/or as required.

RESPONSIBILITIES

Competencies:

• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Ensures accountability - Holding self and others accountable to meet commitments.
• Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
• Data Analytics - Discovers, interprets and communicates qualitative and quantitative data; determines conclusions relying on knowledge of business or functional frameworks; simultaneously applies statistics, data validity, data visualization, and problem solving approaches to effectively extract meaningful patterns and business insights; presents conclusions and outcomes that enable data driven business decisions.
• Data Communication and Visualization - Constructs a tale of the business problem, root cause, solution options, and opportunities through illustrating data visually, including reports and dashboards.

Education, Licenses, Certifications:

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

• Significant work experience and in-depth knowledge obtained through specialized training and relevant experience.

QUALIFICATIONS

• To communicate and support customers with all PG services including warranty and take care of key customers as a service advisor

• To support overall PG service operation including technician scheduling & monthly closing in an efficient and effective way as an admin

• To handle the service operation systems effectively

• To support PG DFSE team as DFSE counterpart.

• Accountable for communicating with all customers requesting PG service jobs.
• Manage service key customers including GEOMs and end customers
• Open/close the service order in Guidanz system, request part order cooperating with

service administrators

- - Support PG technicians regarding technical issues.

• Create quotation for PM and chargeable orders
• Manage bidding and PG projects
• Visit customer site for PG inspection
• Monitor Sales & Backlog status

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Office

ReqID 2408691

Relocation Package No