Agency Support Advisor

Rich Entertainment Group (REG) operates a vast and dynamic collection of entertainment businesses dedicated to bringing friends and families together through unique and memorable experiences.

Our love of food is reflected in our many dining and hospitality operations, including WNY's preferred caterer, Rich's Catering & Special Events ; Cookie Patisserie & Bakery , your source for incredible wedding cakes and desserts for all occasions; and our collection of restaurants in Islamorada, FA, Kaiyo Grill & Sushi and Green Turtle Inn . We operate three minor league baseball teams, including the Buffalo Bisons , where we combine our passion for sports, entertainment and delicious food to create an affordable family experience at the ballpark. Celebrating WNY's picturesque waterfront, we manage Canalside and Outer Harbor , which host a variety of arts, cultural, entertainment and fitness activities. The Travel Team , our esteemed full-service travel provider, delivers exceptional travel experiences to corporate, group and leisure customers around the world.

The many entities of REG are owned by Rich's , a family-owned food company working in 100 locations globally with annual sales exceeding $4 billion.

To learn more, visit www.richentertainmentgroup.com .

PURPOSE STATEMENT

Dynamic individuals with a passion for customer service and travel. Associates are trained to manage travel support updates and changes requested by our domestic and international corporate and leisure agents on behalf of customers. Associate must be enthusiastic and willing to learn.

KEY ACCOUNTABILITIES/OUTCOMES

• Support agent reservations for special requests and changes.
• Support the agency with general office duties, commission collection, call screening, scheduling, special projects.
• Have a clearly defined understanding of client requirements and travel policies (through training).
• Work within an integrated, innovative customer-experience focused group.
• Follow pre-established processes.
• Follow and maintain The Travel Team's Service Level Agreements.
• Utilize individual team resources to recommend innovative solutions and process enhancements.
• Participate in monthly training sessions and engagement team offerings.
• Participate in bi-weekly group update sessions.
• Participate in quarterly discussions with your manager whereby goals are established and measured utilizing the Agent Scorecard.

KNOWLEDGE/SKILLS/EXPERIENCE

• High School diploma or equivalent required and college degree desired.
• Working knowledge of various technology platforms, Microsoft Office tools, email, Teams
• Familiarity with GDS systems and working with scripts helpful. Training available.
• Superior communication, organizational and multitasking skills
• Ability to exude exceptional customer service through all distribution channels (oral, written, electronic).

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COMPENSATION

In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.

Annual Range/Hourly Rate

$18.50 - $25.00

Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Human Resources department at [email protected] if you need assistance completing this application or to otherwise participate in the application process.