Analyst, Forecasting

Pay Philosophy
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description
The Workforce Planning group is tasked with determining how many people our Claims & Service organization needs to complete the number of calls/claims we forecast we will receive. The forecasting team takes the lead by projecting our call/claim volume over the next 2-3 years, using insights about our business, our customers, and thee wider world as inputs to our models. This role will support multiple groups in our Service operation, including our claims call center, helping the business determine how to optimize expenses while meeting customer needs.

Responsibilities:

• Partner with Finance and Analytics to gain input drivers for call volume forecasts, create forecasting models, and use models to update forecasts for staffing purposes.
• Conduct high complexity analysis for a particular business unit/function.
• Manage moderately complex projects, while providing technical and analytical assessments of issues facing the business.
• Utilize more advanced statistical techniques to solve business problems (knowledge of Python a plus).
• May regularly utilize, update and adapt predictive modeling tools and/or focus on the application of the tools.
• May develop analytic/reporting tools used by others to guide decision-making.
• Answer complex questions by synthesizing data from diverse sources.
• Present findings/recommendations which impact profitability, growth, and/or customer satisfaction.
• May lead discussions with senior leadership at the department or functional level.

Qualifications

• Bachelor's Degree plus a minimum 3 years, typically 4 or more years of experience, or equivalent, is required.
• Mathematics, Economics, Statistics or other quantitative field are preferred fields of study.
• Advanced knowledge of data sources, tools, statistical principles and methodologies, and techniques.
• Advanced proficiency in Excel (VBA, macros, scripts, formulas, data visualization, etc.), PowerPoint, and statistical software packages (SAS, Emblem).
• Must have good planning, analytical, decision-making and communication skills. Solid understanding of business to improve business outcomes.

About Us
This position may have in-office requirements depending on candidate location.

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• San Francisco
• Los Angeles
• Philadelphia