Analyst (performance)

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Key responsibilities:

• Account management for 8+ ongoing customers
• Manage relationship with support and innovation to effectively support customer needs and requests
• Manage customer expectations by leveraging internal teams
• Work as an extension of your client’s team, assisting in ad hoc analysis or testing
• Basic engagement in monitoring strategy for leveraging DEM tools
• Create detailed analysis deliverables (monthly) for your customers
• Work as the project manager for everything DEM - issues, value events, usage
• Act as the liaison between customer and the rest of Dynatrace for DEM-centric issues
• Run customer touchpoint meetings and analysis delivery
• Work with your squad to improve process, identify training gaps, collaboration of ideas

Technical Skills:

• Intermediate analysis expertise: ability to leverage portal, tableau and outside tools for purposes of deliverables
• Intermediate tableau expertise: trend, synthetic and RUM workbooks for purposes of deliverable
• Intermediate DT portal expertise: USQL, API knowledge, Dashboarding, Application Configuration (detection rules, basic naming rules, user tagging, best practices, error detection, and common session/action properties)
• Basic understanding of outside tools to enhance deliverables or understand data (Chrome Dev and webpage test)
• Basic project management to drive clients and solutions to completion

Other desirable skills:

• Ability to stay on track and motivate both internal Dynatrace resources and customer contacts to complete tasks
• Ability to manage key relationships within each organization
• Basic conflict resolution and ability to bridge client expectations with product solutions
• Excellent communication skills both internally and externally and written and oral