Application Development Support Engineer - US Shift

Introduction
The IBM Cloud team supports clients who deliver mission critical processes and leverage the latest innovations in the Cloud catalogue. The team supports a combination of Public, Hybrid, and Multicloud clients who are utilizing the flexibility of IBM Cloud to build and run their business anywhere. IBM Cloud allows deployment on multiple clouds (IBM, AWS, Azure or Google) and systems (IBM Z®, IBM Power® or x86). Public cloud with industry-specific requirements and Watsonx.
At IBM Bulgaria, we make sure that the world continues to operate driven by our latest and greatest technologies, such as System Z, Storage, Power, AIX and many other solutions. In our Client Innovation Center Sofia, the people have the chance to collaborate with the whole world and clients from every corner of it. We already have experts in development, DevOps, QA and Support Engineers. We also have opportunities in more client-oriented roles, such as Emergency Response Managers, Technical Escalation Managers, and many Project management roles.

Your Role and Responsibilities
As an Application Development and Integration Support Engineer, you will be responsible to ensure our SaaS offering is meeting our SLOs. You will engage in all aspects of providing world class technical support. You will be at the forefront helping our customers resolve issues using our products such as Blockchain, APIc, IOT, APPConnect.
You will work in close collaboration with team members, other IT organizations, key stakeholders and business partners to meet the needs of the business as well as that of the customers.

Key responsibilities:
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Required Technical and Professional Expertise

• Proven experience in Software Development
• Demonstrated track record of success in providing technical support, emphasising a focus on customer satisfaction
• Troubleshooting capabilities
• Hands-on experience in Managing Client expectations/Satisfaction and Problem Determination/Resolution
• Fluency in English (both verbal and written)

Preferred Technical and Professional Expertise

• Knowledge of SW Development in Iaas/Paas environment
• Knowledge of Cloud development environment
• DevOps
• Network diagnostic skills using utilities like dig, traceroute, mtr and others