Application Support Engineer (E-Payment Experience)

Introduction
In this role you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers) where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world.​ Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role you’ll be encouraged to challenge the norm investigate ideas outside of your role and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities
As an Infrastructure Specialist at IBM you will support the infrastructure running industries likes transportation energy insurance banking or healthcare which are rapidly changing as the worlds relationship with technology evolves. Ready to help our clients take the next step forward?

Companies have more choices than ever before between on-premise off-premise or a hybrid approach. As an Infrastructure Specialist you’ll be responsible for keeping up with the latest changes using your expertise to deliver solutions that meet the needs of our clients and products. In your role you may be responsible for:

• Provides 24/7 technical operations support for cloud based solutions to Clients on supported application DevOps middleware security and infrastructure. As a single integrated E2E operation support that includes Level 1.5 remediation across the fleet. Following a standard workflow and incident handing processes they receive and record incident related information using a variety of tools and process selects appropriate actions to resolve issues and communicates the solution or action plan to the Client.
• Define detail and scope the technical requirements into solutions.
• Work across key activities in configuration systems management tools and backup and recovery.
• Support Technical Consultants and lead in building solutions and providing technical mentoring and guidance.

Required Technical and Professional Expertise

• Ability to thrive in an ever-changing technology-based Consulting environment
• Ability to work both analytically using data and systems with a logical sequence to complex tasks
• Possess a strong operational knowledge of applicable operating systems application programs system diagnostics and remote support structure
• Familiarity with various cloud service providers such as AWS Azure IBM Google with cloud computing concepts

Preferred Technical and Professional Expertise
NA