Applications Support

Job Description
DESCRIPTION:
Duties: Responsible for the operation, monitoring and integrity of the technology platform, and handling the day-to- day application support activities for WM technology and its Application. Improve process by automating, developing dashboard and removing repeated effort. Work with the change management process to ensure policies are enforced and adhered to and application integrity is maintained on production and DR environments. Responsible for managing development platforms including, continuous build, test and integration processes. Responsible for providing technical support to internal and external users. Support the application on weekdays and support weekend hygiene patches and post code change validations. Provide rapid response to queues of incidents, participate in root cause analysis (RCA) efforts, and assist with building up knowledge base articles and documentations. Perform timely escalation of critical issues and proactively identify patterns of recurring issues to improve production. Participate in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting.
QUALIFICATIONS:
Minimum education and experience required: Master's degree in Applied Computer Science, Management Information Systems, Computer Information Systems, or related field of study plus two (2) years of experience in the job offered or as Applications Support, Application Developer, Systems/Software Engineer, or related occupation. The employer will alternatively accept a Bachelor's degree in Applied Computer Science, Management Information Systems, Computer Information Systems, or related field of study plus four (4) years of experience in the job offered or as an Applications Support, Application Developer, Systems/Software Engineer, or related occupation.
Skills Required: Requires experience in the following: Application Development using Java, Java scripting, Python or database development; SQL; Sybase; Oracle; Cassandra; Kafka; Shell, ksh, and awk; Unix and Linux; Windows environment; Dev Ops process, including Bitbucket, Jules, and Hipchat; Tools including Dynatrace, Apdynamics, Asemon, Toad, Ant, Jprobe, and XML Spy; Cloud Technologies, including WebLogic, Applets, Tomcat, Java, ASP, JSP, Java Script, XML, and Springboot; Production support Roles; SRE process and strategy.
Job Location: 575 Washington Boulevard, Jersey City, NJ 07310.
Salary: $120,900.00 - $150,000.00 per year.
About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.