Asset Management Operations, Client Onboarding and Portfolio Servicing Associate - London

Asset Management Division (AMD)

The Asset Management Division is made up of Goldman Sachs Asset Management (GSAM) and Goldman Sachs' Merchant Bank and brings together Goldman Sachs' primary long term principal investing capabilities with the traditional money managing arm of the firm to offer a full suite of world-class investment solutions to the firm's clients.

Job Summary & Responsibilities

Institutional Oversight (IO) and team sits within Client Operations and has primary responsibility for all aspects of institutional account onboarding, portfolio accounting, cash management, client reporting, and serves as the single point of contact for all operations related client inquiries. These functions cover a wide range of clients and a complex product range, which include equities, fixed income, currency and derivatives. The group supports portfolio managers, sales and client relationship professionals by providing accurate and timely client account information and overseeing all aspects of operational risk across portfolios. This involves extensive interaction with internal and external parties to ensure effective oversight for existing business and also to shape and implement solutions for new clients, products, strategies, and system architecture. The group continues to focus on best in-class client experience and working closely with the business to maintain and enhance client relationships.

Primary Responsibilities

• Holistic ownership and understanding of client accounts from a GSAM Operations perspective by coordinating client issues across all operations teams and business partners, and act as a single point of contact for GSAM Operations
• Manage account events (onboarding, restructure, terminations) across Operations and business stakeholers, working to tight timelines
• Trading desk support to include ad-hoc queries as well as ongoing business initiative
• Report and escalate to management as needed
• Manage relationships with the client and relevant stakeholders
• Understand operational risks within the team and actively work to mitigate risks
• Pro-actively review indicators of operational issues/concerns with the goal of resolving such issues before client impact
• Review account level metrics (i.e. reconciling items on cash/position reconciliations, daily corporate actions, NAV Reconciliations, failing trades, standard/non-standard reporting deliverables) as defined by operating standards and research, escalate, remediate exceptions as appropriate
• Provide governance and transparency for client collections by overseeing open receivables process and coordinating with Distribution Teams
• Providing effective thought leadership in navigating evolving financial regulatory landscape and helping to develop technological solutions to build appropriate architecture
• Scalability analysis of workflow cost drivers and trends to help drive process improvements and efficiency, budgeting and cost allocation to various revenue producing desks
• Coordinate and manage tasks across a multi-disciplined team to ensure key deliverables are met
• Proactively review indicators of operational issues/concerns with the goal of resolving such issues before client impact
• Apply process reengineering methodologies in executing strategies and tactical solutions

Basic Qualifications

• Solid organizational skills including attention to detail and multi-tasking skills
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Proficient in Microsoft Office, specifically Word, Excel, and PowerPoint
• Bachelor's degree required
• Demonstrate strong risk management principles

Preferred Qualifications

• Prior experience in Onboarding, Operations and/or Financial Services - relevant work experience of 3-6 years
• Demonstrate ability to partner across product groups, regions and functional responsibilities
• Attention to detail and ability to work to tight deadlines under pressure and to provide practical solutions
• Be a strategic thinker, possesses strong facilitation and data gathering skills
• Risk management focus

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

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