Associate, Category Planning & Operations

 What you’ll do?

• Drive commercial and service level performance for travel product verticals globally, ranging from attraction tickets to tours & activities, to in-destination transportation

• Strategy: Co-develop business model and roadmaps for the vertical, from supply to demand to business strategy and technology innovation. Work with regional teams to develop go-to-market strategies for new product verticals.

• Program Management: Drive initiatives and work with cross functional teams globally to drive vertical performance at scale, such as customer satisfaction, traffic channels, supply coverage, inventory availability, pricing, profitability, costs, content, booking experience etc

• Product & Technology: work with our product & technology teams to improve exposure, usability and conversion rate of booking processes on Klook’s mobile app, website, and other distribution channels

• Data Analysis: build metrics and implement mechanisms to monitor and analyze commercial and operational performance

What you’ll need?

• Experience in OTA, ecommerce, tech startup, strategy consulting, business analytics, category or brand management, and product management

• Fluent spoken and written both Chinese and English.

• Bachelor's degree or above

• Eager to work in small team and fast-paced environment

• A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required

• Globally-minded and comfortable working with people from different cultural background and in different time zones

• Effective communicator with excellent interpersonal skills and an ability to build strong relationships across all levels and effectively adapt to varied situations

• Team player with the ability to work across a matrix environment in a fast paced environment and constantly evolving environment

• Analytical with a strong bias for data-based decisions, able to distill insights with data from multiple sources

What you’ll get?

• An awesome team of international colleagues

• A rare chance to build a global travel and leisure brand with a loooong runway of opportunities ahead

• An environment that values and supports your growth

• Ownership of projects with real impact

• No boredom! Every day is a new exciting challenge