Associate Customer Engineer, gReach Program for People with Disabilities (English, Japanese)

Minimum qualifications:

• Bachelor's degree in Engineering, Computer Science or other quantitative fields (e.g., Physics, Mathematics, Chemistry, Statistics) or equivalent practical experience.
  
• 1 year of experience in programming or in infrastructure/system administration.
  
• Ability to communicate in English and Japanese fluently to engage and support customers.
  

Preferred qualifications:

• Experience as a technical sales engineer in a cloud computing environment or in a customer-facing role.
  
• Experience in architecture and developing software for scalable, distributed systems.
  
• Experience in the technology industry or working in a specialist area of technology.

Knowledge of public cloud platforms and technical concepts such as Big Data, PaaS, SaaS, IaaS, and related industry topics.

Ability to lead architecture discussions and influence key decision makers around deployment topologies, scaling, performance and sizing.

About the job

The gReach Program is a 12 months paid upskilling program for industry professionals with disabilities where participants will receive on-the-job-training and work on a range of projects. The goal of the gReach program is to provide participants from underrepresented groups with the opportunity to grow their career as professionals.

The Japan Retail and Consumer Packaged Goods (CPG) industry team is in charge of focusing on Retail and CPG customers who are already using Google Cloud and Google Workspace.

Our mission is to provide solutions along with new norms to retail and CPG, and lead as the first penguin in the industry by engaging influential users/partners.

Google Cloud accelerates organizations' ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google's technology - all on the cleanest cloud in the industry.

In this role, you will work in a Pre-Sales assistant capacity supporting the operations of your Pre-Sales team, anticipating the needs of your managers and team members and helping your team's projects, programs, operations, enablement, analysis, and escalation, while upskilling your capability of Customer Engineering by assisting Account Executives in problem-solving key technical issues for customers including developers, partners and business line of business users.

You will develop your business and technical skills under the mentorship of experienced staff members in a Google Cloud Customer Engineering team. You will also have the opportunity to develop project management, presentation, and customer-facing skills.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Clean, analyze, and input data into the system for reports.
  
• Maintain project progress, schedules and operation manuals, identify risks, and clearly communicate goals to project stakeholders.
  
• Develop skills in the role through mentorship and guidance of the Customer Engineering team supporting technical opportunities for customers.
  
• Develop presentations and demos with Customer Engineers to take a prospect successfully through the evaluation process.