Associate Director DDIT ISC CSOC Onboarding

Summary

CSOC Engineering will be an integral part of the Novartis Cyber Security Operations Center (CSOC). The CSOC is an advanced global team passionate about the active defense against the most sophisticated cyber threats and attacks. By leveraging various tools and resources, the CSOC Engineer Lead will help to proactively detect, investigate, and mitigate both emerging and persistent threats that pose a risk to Novartis' networks, systems, users, and applications.

The main objective of the CSOC Engineering Lead is to design, develop, implement, and manage dataflow pipelines and integrate them with SIEM platforms such as Sentinel and Splunk. The Data onboarded to SIEM will be Crucial for CSOC Analysts and the content development and SOAR Engineers to develop monitoring alerts and automation playbooks.

Collaboration with internal and external stakeholders, including Novartis' internal teams, external vendors, and Product/Platform engineers, will be a crucial aspect of this role. The CSOC Engineering Lead will work closely with these stakeholders to understand and integrate various datasources. This may involve utilizing services such as Cribl, Syslog NG, Azure Monitoring Agent, Universal Forwarder etc. to list a few.
Furthermore, the CSOC Engineering Lead will work in close partnership with the CSOC stakeholders, including TDR, THR, Forensic, Content Development, and SOAR teams. Their expertise and collaboration will be instrumental in quickly resolving any Data onboarding requests or issues that arise.
Overall, the CSOC Engineering Lead role is pivotal in ensuring the proactive defense of Novartis' critical assets, systems, and infrastructure against the ever-evolving landscape of cyber threats.

About the Role

MAJOR ACCOUNTABILITIES

In addition to accountabilities listed above in Job Purpose:

• Onboarding Lead
  • Lead and manage a geographically distributed team of Skilled Engineers, providing guidance and support while leveraging their diverse skillsets and personalities.
  • Evaluate and review performance metrics and KPIs to ensure the Onboarding team is meeting targets and delivering efficient and effective results.
  • Take accountability for the team's performance in various areas, including but not limited to data onboarding to:
    • SIEM platforms such as Sentinel and Splunk
    • Supporting audit requests and reports
    • Engaging with product teams to address technical challenges
    • Managing stakeholders' commitments
  • Act as the primary point of contact for first-level escalations, addressing any issues or concerns that arise and ensuring timely resolution.
  • Develop and maintain comprehensive documentation to facilitate knowledge sharing and ensure quality outcomes are consistently achieved.
  • Drive a culture of continuous improvement and innovation within the team, identifying opportunities to optimize processes and enhance efficiency.
  • Serve as a subject matter expert in onboarding processes and play an active role in guiding the team and providing expertise whenever needed.

• Data Onboarding and Technical Management
  • Evaluate and onboard new data sources, performing data analysis for identifying anomalies and trends, and developing dashboards and visualizations for data reporting.
  • Collaborate with CSOC engineers, Threat Hunters, and CSOC Analysts to gather requirements and develop solutions.
  • Troubleshoot and provide support for onboarding issues with platforms like Sentinel, Splunk, and Cribl.
  • Validate and ensure proper configuration and implementation of new logics with security system and application owners.
  • Perform data normalization, establish datasets, and develop data models.
  • Manage backlog of customer requests for onboarding new data sources.
  • Detect and resolve issues in various data sources, implementing health monitoring for data sources and feeds.
  • Identify opportunities for automation in data onboarding and proactively detect parsing/missing-data issues.

Mandatory Requirements:

• Previous experience as a Team Leader
• Hands-on experience of SIEM tools with preferible certification of Splunk, Sentinel etc. , and experience managing Data ingestion pipeline through Cribl
• Understanding of security systems (such as AV, IPS, Proxy, FWs etc.).
• Solid understanding of error messages and logs displayed by various software.
• Understanding of network protocols and topologies.
• Excellent communications skills with written and spoken English

Desirable Requirements:

• Security use-case design and development
• Understanding of SOAR

CORE COMPETENCIES

Leadership

Customer/Quality Focus

Fast, Action-Oriented

Results Driven

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Division
Operations

Business Unit
CTS

Location
Mexico

Site
INSURGENTES

Company / Legal Entity
MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.

Functional Area
Technology Transformation

Job Type
Full time

Employment Type
Regular

Shift Work
No