Associate Director, UX Research

About Chewy:
Chewy is dedicated to becoming the most trusted and convenient online destination for pet parents and partners everywhere. Our Product Design and Research team is a collaborative group passionate about crafting innovative, user-centric experiences that delight customers and elevate how they care for their pets.

Role Overview:
As an Associate Director, UX Research, you'll own research vision that crafts Chewy's next-generation products and services. You’ll work closely with product management, design, and engineering to ensure outstanding user experiences. This high-profile role offers the opportunity to innovate, drive strategy, and lead a dynamic research team to elevate the customer experience.

Want more jobs like this?

Get jobs delivered to your inbox every week.

Select a location

Get Jobs

Send me The Muse newsletters for the best in career advice and job search tips.

By signing up, you agree to our Terms of Service & Privacy Policy.

What You'll Do:

• Lead Strategic Research: Guide cross-functional teams to craft customer-centric experiences at the intersection of research, design, content, and technology.
• Drive Innovation: Influence key product investments and strategies that deliver long-term value for customers.
• Team Leadership: Mentor and develop a growing team of UX researchers, encouraging a culture of collaboration and innovation.
• Standardize Research Practices: Champion consistency and cohesion in UX research across Chewy’s products and services.
• Build Talent: Recruit, develop, and retain UX research professionals while maintaining high quality standards.

What You’ll Need:

• Experience: 8+ years in UX Research with 3+ years of leadership experience in fast-paced, high-growth environments.
• Leadership: Leading and developing teams across multiple products, with a track record of motivating talent and delivering results.
• Strategic Vision: Ability to set direction and build repeatable, balanced processes for long-term success.
• Research Expertise: Strong understanding of UX research methodologies, User-Centered Design, and both qualitative/quantitative research.
• Cross-Functional Collaboration: Experience working with teams with varied strengths, influencing key decisions, and delivering on business goals.
• Communication: Excellent presentation and social skills, with the ability to distill sophisticated research into actionable insights.
• Education: Bachelor’s degree in research, HCI, or a related field (or equivalent experience).
• Travel: Occasional travel required.

Why Chewy?
Join a forward-thinking team that’s reshaping pet parents and partners everywhere. You’ll be empowered to make an impact, innovate, and grow alongside hardworking and dedicated colleagues.

Hub Locations & Work Arrangement:

• Hub Locations: Bellevue, WA or Boston, MA 
• Hybrid Model: 2+ days in hub location per week
• Remote: This role is NOT a remote role.