Associate Implementation Engineer

At Impact our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world..then this is the place for you. 

Impact is the global leader in Partnership Automation. We work with enterprise and innovative brands like Ticketmaster, Levi’s, Microsoft, Airbnb, and Uber to help them manage all different types of partnerships. From social influencers, B2B, strategic partners, publishers, and traditional affiliates, we have them covered. Our combined suite of products covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008 by the same team that founded Commission Junction, Impact has grown to over 1000 employees and eleven offices across the United States, Europe, Africa, and Asia. 

Implementation Engineers are responsible for learning impact.com’s technology and to assist with proposing and implementing technical solutions for our clients on the company’s SaaS platform. Working alongside the Onboarding, Customer Success, and Technical Services teams, this employee will manage the onboarding, validate client integrations, and serve to escalate development work if necessary.

This role reports to the APAC Manager of Implementation Engineering and Onboarding.

• Lead technical conversations to scope and propose best solutions for clients’ business needs.
• Project manage and drive technical implementation of new and existing Impact clients.
• Communicate with clients' tech teams, guiding them on the implementation.
• Cooperate with CSM on technical integration key points and the project delivery timeline, ensuring clients onboarded smoothly
• Troubleshoot client issues as encountered during the onboarding process
• Keep up-to-date with Impact’s technology and industry updates.
• Other duties as assigned by the Company.

This job description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1+ years working in a tech-focused role at a digital marketing or technology company. Familiarity with the affiliate and/or digital marketing industry are a plus.
• Bachelor degree or above in computer science or information systems
• Excellent understanding of SaaS platforms, HTML, JavaScript, API and file transfer protocol. Technical knowledge of digital marketing solutions, eCommerce web, and mobile-app development are a plus.
• Previous experience of technical support. Previous experience onboarding Standard and Professional level accounts is preferred
• Fast learner willing to be out of their comfort zone
• Ability to communicate complex technical information to a non-technical audience.
• Excellent verbal and written communication in English. Other languages like Chinese or Bahasa Melayu are a plus.

Benefits (Perks): 

• Responsible PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Flexible remote working policy
• 6 months paid parental leave
• Regular community involvement opportunities - we believe that we can always find new ways to #createimpact around us - check out some of our recent activities that have won us recognition in the industry

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.