Associate IT Specialist

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This in-person position will require being in the Santa Barbara office daily.

• Address tickets in queues quickly and efficiently
• Suggest improvements to processes, individual productivity, and costs.
• Maintain inventory of company assets and equipment
• Set up new employees and coordinate employee moves onto existing and expanding networks
• Perform hands-on equipment configuration (Mac, PC, Monitors, Phones, Audiovisual)
• Troubleshoot and maintain all hardware associated with end-user computing, including printers, workstations, and phones
• Create and maintain internal and external technical documentation
• Inspect and maintain conference rooms

• Experience troubleshooting basic computer issues
• Excellent verbal and written communication skills with a customer-focused attitude
• Excellent and creative problem-solving skills. You don’t need to know everything, but you need to know how to find the solution.
• Self-motivated, organized, and able to work independently in a fast-paced environment
• Collaborative and willing to teach, learn, and be a generalist
• Ability to travel to other AppFolio hub locations as needed, lift 25 lbs, and work in person 5 days a week

• 1 - 2 years of background in technical documentation and ticketing systems
• Experience working with audio-visual equipment.