AV Support Engineer

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.

We are seeking an AV Support Engineer to join our AV Engineering team at Convene in New York City. The AV Support Engineer will report to senior AV Engineering staff and the Director of AV Engineering. 

What You’ll Do:

We are seeking an AV Support Engineer to join the AV Systems/AV Support team at Convene. As a hybrid remote/in-person role, the AV Support Engineer will be tasked with routine and critical support of worldwide AV systems within the Convene portfolio. This position reports to the AV Systems Manager and collaborates within the AV Engineering department in our efforts to troubleshoot and maintain, research and develop, and commission and certify the company’s integrated AV systems. 

The ideal candidate for the position will have working experience and functional knowledge of integrated AV systems, including video distribution and control systems. Knowledge of live event audio/video operation fundamentals is desired, but not a prerequisite. A keen interest in developing or honing AV integration programming skills (audio DSP, Acoustic Echo Cancellation, Crestron control systems, etc) is highly beneficial.

This position is responsible for managing their own remote/in-person work orders through our internal ticketing system, which may be either voluntarily claimed by the AV Support Engineer or directly assigned by the AV Systems Manager. The AV Support Engineer will remain in frequent communication with senior engineering and operations staff members, including reporting results, asking questions, raising new issues, relaying costs/scheduling/instructions to staff members or external vendors, and/or completing additional tasks as required. The AV Support Engineer will occasionally need to supervise third-party AV integration workers on-site and will be expected to understand and perform internal Quality Assurance procedures to ensure proper completion of external work orders and new property openings when applicable. 

• Maintain up-to-date knowledge of Convene’s integrated AV Systems and the commercial AV industry at large
• Work closely with AV Engineering staff and on-site AV Operations team members to ensure systems are maintained and operational with as little disruption as possible
• Responsible for responding in a timely manner with a hospitality-focused disposition to assigned support tickets on our internal ticketing system, and maintaining the same professional mindset when assigned to AV support tasks in-person as needed

What We Look For: 

• Minimum 1-3 years of experience as AV Installer/Technician for integrated systems
• CTS Certification Ideal
• Professional interest and experience in AV Control Systems, Digital Signal Processors (DSPs), and AV over IP (AVoIP) technlogies; Crestron, Biamp, Extron, and Cisco training/certifications are ideal, for example:
• Crestron Technician Fundamentals (CTI-CTF)
• Biamp TesiraForte / SERVER-IO
• Audinate Dante Level 1
• AVoIP technologies, including ZeeVee, SDVoE, NVX, Lightware or others
• Extron AV Associate
• QSC Q-SYS Level 1
• Cisco Video Network Specialist
• Knowledge of testing, troubleshooting, and Quality Assurance/commissioning of integrated AV systems
• Fundamental knowledge of Networking and topology of networks as relates to AV (IP Addresses, VLANs, IGMP, etc)
• Ability to visualize and describe a “signal path” of audio, video, control, and networking 
• Experience operating or troubleshooting audio soundboard mixers, such as Yamaha TF3
• Working understanding i.e. “good ears” for recognizing issues with gain, EQs, filters, AEC
• Working understanding i.e. “good eyes” for recognizing small, subtle issues with AV wiring
• Proficiency with Mac and Windows operating systems
• Learn and execute AV Engineering processes and requirements, such as correct labeling of support tickets, creating/organizing/relaying status of long-term projects on Jira kanban board, and certifying correct completion of work orders by external integrated AV companies
• Working knowledge and experience in any and all of the following:
• Extron USB Extension
• Crestron DM Video Distribution
• Cisco SX80 Hardware Codecs
• Biamp Tesira SERVER-I/O
• Dante Controller
• Shure Microflex, ULXD, Axient Systems
• AnalogWay Aquilon, Pulse, Quick-Vu Systems
• Brightsign media players
• Appspace content management
• Mersive Solstice/Crestron AirMedia
• Yamaha Digital Consoles (TF/QL-Series)
• Working experience in AV installation tasks, such as: 
• Ability to terminate cables including but not limited to Euroblock, RCA, BNC, CAT6
• Ceiling/wall mounted speaker wiring
• Displays wiring and brackets (wall mounted, niche recessed) 
• Projector and motorized projector screen wiring
• PTZ and broadcast camera wiring 
• Analog audio cabling infrastructure
• Rack building 
• Wall plates and interfaces (audio, video, or control) installation
• Microphones (ceiling, table, wired, or wireless)
• Ability to navigate AV software to download/upload AV Code
• Programming experience with Crestron control systems is a plus, such as completion of Crestron CTI-P101 and CTI-P102
• Ability to travel up and down ladder repeatedly during the course of a day
• Ability to lift 50 lbs 
• Ability to lift and install product overhead in ceiling
• Visual acuity to terminate cables
• Service and Hospitality-focused mindset
• Our internal stakeholders will be your customer and your work has a direct impact on our external guest experiences.
• Polite, responsive, and forward-thinking communication while attending daily virtual meetings with Convene AV Engineering teammates and when tasked with responding to internal Convene emails, support tickets, and in-person site visits
• Some travel required

Compensation:

Base Salary:

Salary Min: $80,000  Salary Max: $85,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

Who We Are:

Convene is the leading provider of premium meeting and workday experiences with a global network of venues and flexible office locations. Combining design, technology, and hospitality to elevate today’s modern work experience, Convene creates the spaces and experiences that help teams succeed. With Studio, an all-in-one solution for digitally-enabled events, and 23 locations across the U.S. & London including meeting spaces and flexible workplaces, Convene creates your best day at work, wherever it happens. The company has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by both Inc. and Fortune Magazine.

We’re Here For You: 

At Convene, you’ll receive:

• Excellent health coverage for you and your family starting day one
• Medical and insurance navigation support through Eden Health
• Flexible vacation time plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug and recharge 
• 401K plan with company matching
• Professional development support 
• Access to healthy meals and snacks at work (when in the office) 
• A chance to be part of a dynamic, growing team 
• The opportunity to have a significant impact on your team and the business in the work that you do 
• A culture of GRIT (Genuine, Relentless, Integrity and Teamwork)

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