Brand Platform Advisor I

Position title: Brand Platform Advisor I

LTK’s mission is to empower the world’s premium lifestyle Creators to achieve maximum economic success. We have a huge opportunity ahead of us and we’re looking for team members who want to create, innovate and disrupt an industry. 

We empower our team members to drive innovation, create value, and continue to spearhead the creation of this industry — a game changer when it comes to career growth.

About the role

The Brand Platform Service Advisor supports our influencer platform  (LTK Connect) SaaS clients with onboarding and ongoing support. Helps customers become successful with platform offerings and empowers brands to grow their business through influencer campaigns. The Brand Platform Service Advisor I onboards the client and provides education and hands-on support when setting up their first campaign. This individual will also be responsible for maintaining an ongoing relationship with the client that consists of ongoing product education, recurring check-ins, and campaign assistance to meet brand goals as needed. The Brand Platform Service Advisor I will have the opportunity to provide the client with SaaS upgrades, as appropriate. This individual responds to customer inquiries by e-mail or video to provide non-technical problem resolution. Brand Platform Advisor analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer. Develops and maintains a deep understanding of the Brand Platform capabilities and processes. Reports to a manager as an individual contributor.The Brand Platform Advisor I will be closely managed. Works on projects/matters of limited complexity in a support role.

How you will make an impact

• 1+ years of proven Customer Success experience with SaaS 
• Excellent interpersonal and customer service skills.
• Ability to build rapport and trust over the phone or via other media (IM, Chat, Video, etc.)
• Excellent digital product knowledge and industry knowledge
• Excellent verbal and written communication skills including excellent grammatical, spelling, and proofreading skills
• Excellent attention to detail and organization skills
• Ability to multitask and handle follow-up
• Ability to respond to a fast-paced and changing environment
• Superior social media background with experience in multiple platforms including Facebook, Instagram, Twitter, YouTube, and blog postings 
• Superior problem-solving skills and solution-oriented mindset
• Ideal team player attitude and proven ability to work with team members across business functions
• Ability to work independently and guide peer groups when necessary.
• Ability to leverage knowledge of prior influencer marketing experience to achieve desired results.
• Change champion enthusiastic about continuous improvement
• General knowledge of influencer marketing helpful

What you will bring to LTK

• College graduate 
• Proficiency with general office software (Excel, Word, Google Docs, Google Apps
• A mindset focused on seizing opportunities and moving with urgency
• Dedication to fierce prioritization and operational excellence
• Adaptability to a dynamic, fast-moving environment
• A growth mindset and openness to feedback

About LTK

Founded in 2011, LTK is the global technology platform purpose-built to empower lifestyle creators to monetize their content. The full-service platform connects brands, creators, and shoppers with a world-class shopping app and trusted tools and technology that make content instantly shoppable. Today, premium lifestyle creators in 150+ countries drive more than $3.6 billion in annual retail sales through their LTK Shop profiles. More than 20 million consumers turn to LTK Shops in the LTK shopping platform each month to find inspiration and instantly shop the styles recommended by their favorite creators. And, more than 6,000 brands partner with LTK to gain access to its global creator network for content that converts against performance-driven, cross-channel KPIs. LTK is headquartered in Dallas, TX and currently operates on five continents. 

Our mission

To empower the world’s premium lifestyle Creators to achieve maximum economic success.

Our values

• Be a team player
• Make an impact
• Bring on the fun

Commitment to diversity

LTK believes diversity, equity, and inclusion are fundamental obligations that strengthen our team. We employ a diverse, multi-disciplinary team to build a meaningful company and culture.