Business Analyst

Description Current Opening: Community Development Department Business Analyst (Accela Operations Analyst) The Community Development Department’s technology landscape, particularly through the use of the Accela Civic Platform, continues to expand rapidly, increasing both the complexity and volume of system operations. The Accela Operations Analyst will provide critical support in managing these growing demands, alleviating the workload on existing staff, ensuring efficient operation, and driving the successful deployment of new features and functionalities. This role will bridge the gap between daily system needs, end-user support, and the more complex technological projects, allowing the department to operate more effectively while continuing to innovate. Responsibilities • Provide ongoing technical support for the Accela Civic Platform, including the Accela Mobile App, inspections-related business needs, Simple Permits, SolarAPP+, and other Accela technologies, features, and integrations as adopted. • Assist end-users with technical problems, including processing refunds and log in issues. • Assist in the preparation of business requirements documentation. • Coordinate with various city departments to ensure system changes are communicated and understood. • Coordinate with the Knowledge Management Coordinator to maintain and update the Accela Knowledge Base (AKB) with new articles and videos. • Train staff on new system functionalities and updates. • Monitor system performance and work with the Technology Project Manager, IT, or vendors for necessary upgrades or improvements. • Document and escalate complex issues to the Technology Project Manager, and other appropriate teams or vendors. • Stay current with new technologies and business processes and offer solutions within Accela where applicable. Desired Qualifications • Strong ability to learn new systems quickly. • Experience with software implementation and support. • Excellent troubleshooting and problem-solving skills. • Ability to work collaboratively with different departments and stakeholders. • Plus: Experience with Accela, but more desirable is ability and willingness to learn. Additional Information: Applications must be filled out completely (e.g. do not write “see resume, NA, or personnel file.”).To receive consideration for the screening process, candidates must submit a1) Cover Letter 2) Resume and 3) complete Supplemental Questions.Incomplete applications will not be considered. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov. Applications must be submitted by the filing deadline ofMonday July 21, 2025at4:00 PM. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT.MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. The annual salary range for this position is $119,106.96 - $152,152.20. This position may be filled at or near the minimum of the salary range. Typical Duties Follow this link to view the entire Class Specification, which includes more information on Typical Duties and Knowledge, Skills, and Abilities. Minimum Qualifications EDUCATION AND EXPERIENCE Minimum Qualifications: • Graduation from an accredited college or university with a bachelor's degree in business administration, economics, engineering, environmental studies or a related field; and • Four (4) years of progressively responsible experience which has included accounting record keeping, financial and market analysis, resource planning, utility demand-side programs, communication technologies, data management related to customer analysis or other related fields. Possible Substitution: Associates Degree with five (5) years of full-time utility business/analysis experience may be substituted for the minimum qualifications of a Bachelor's degree and four (4) years of progressively responsible experience Desirable Qualifications: For Finance Department: Experience with Utility Billing and Collection Programs, Advanced Metering and Analysis programs LICENSE Possession of an appropriate, valid California driver's license is required at time of appointment and for the duration of employment. OTHER REQUIREMENTS Must be able to perform all the essential functions of the job. CONFLICT OF INTEREST Incumbents in this position are required to file a Conflict of Interest statement upon assuming office, annually, and upon leaving office, in accordance with City Manager Directive 100. Candidates mustattaina passing score oneach phaseof the examination process to qualify for the Eligible List. A department interviewmayberequiredprior to appointment. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application.? VETERAN’S PREFERENCE POINTS:This position qualifies for Veteran’s Preference Points. Applicants who have separated from service (Active Duty Status) must submit proof of honorable discharge (Form DD214) with their application at time of filing or will be ineligible to have points added to their final score. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 [email protected].