Business Development Associate - Partner Growth

Together we're on a mission to power every property in the world and to do that we need to find the best talent in the world. That's why we're on the search for a superstar Business Development Associate - Partner Growth .

As a Business Development Associate -Partner Growth at Cloudbeds you will be at the forefront of championing the success of our partners in the Cloudbeds Marketplace. Your primary responsibility will be to guide partners through the onboarding and go-to-market processes with the goal of creating compelling stories for hoteliers to leverage and understand partner products and services. You will be optimizing overall partner onboarding. . This role offers a unique opportunity to drive the growth of both marketplace and distribution partners while gaining a deep understanding of the dynamic hospitality landscape.

The focus of the partnership team is on growing and managing relationships with other technology & services companies (‘partners’) with the ultimate aim of providing a strong integrated technology offering to Cloudbeds customers. This usually involves having API integrations between us and our partners. We have recently partnered with the likes of Amadeus and IdeaS and are keen to keep growing those relationships globally.

Location: Remote - Latin America or EU with a preference for candidates based in Mexico or Spain

What You Will Do:

• Partner Onboarding - Own and manage the partner onboarding ensuring a seamless experience and launching them in the Cloudbeds Marketplace.

• Drive Pilot Use - identify and find pilot properties to drive the utilization of partner applications / channels minimizing go-live delays and optimizing the time spent by each partner in collaboration with the API onboarding team.

• Documentation - Create comprehensive release notes to educate and support internal teams in promoting partner products and solutions

• Asset Management - Source and deliver partner assets as required and distribute to the relevant teams and communication channels.

• Feedback Loop - Orchestrate and execute regular and ad hoc surveys with properties of all partners post-pilot phase. Be accountable for collecting and communicating partner feedback to the dedicated teams needing to intervene for improvement.

• Training - Schedule and conduct partner training sessions to ensure that knowledge of key features of our partners is disseminated across the organization including Customer Success Managers (CSM) onboarding sales support and marketing teams.

• Content Development Support - Collaborate with the marketing team to provide content for landing pages solution overviews product highlights and marketing collateral tailored to the mid-market hospitality segment. Ensure all content effectively communicates the unique value of our partnerships and integrations.

• Regional Case Studies - Assist in the creation of regional case studies by gathering and organizing key information from partners and internal teams. Highlight successful implementations within the mid-market hospitality sector showcasing the unique benefits of our platform in specific regions.

• Connect with the Rest of the Team / Organization - Collaborate closely with cross-functional teams within the organization including Customer Success Managers (CSM) onboarding sales support and marketing teams. Communicate effectively with internal and external stakeholders to ensure the success of high-visibility projects.

You’ll Succeed With:

• >2 years experience in Hospitality Account Management required or similar relevant experience in technology

• Bilingual in English/Spanish required; ability to communicate in Portuguese in addition to English/Spanish is preferred

Nice To Have:

• Advanced proficiency with content management tools as well as Google Workspaces/MS Offices

• Advanced proficiency with CRM tools Salesforce preferred

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