Business Operations Coordinator

EBANX is a global fintech founded in 2012 with a mission to be the leading payments partner in rising markets. With its own technology and infrastructure, combined with in-depth knowledge of the Latin American market, EBANX allows these companies to connect to hundreds of payment methods in different countries in the region. And it goes further, creating results for businesses and simple shopping experiences for consumers.

From the beginning of our journey, we have an important mission: to give access. And this is not just about our products and services, but it goes through everything we are and do. We believe that it is only possible to innovate with diversity, so we cherish differences in gender, race, nationality, disability, sexual orientation, religion and age. Plurality is what makes our Big Dream possible.

We are called ebankers and we are changing the way people buy, connect, and live globally. Let's make history together?

We are seeking a Business Operation Coordinator to be part of a high growth technology and payments company with a solid track record of delivering high value to our customers. 

The ebanker will work with the Business Operations Team focused on Strategics Merchants and Partners, you will find many opportunities to engage with different business areas (technology teams, fraud prevention, commercial and merchant services) and improve the overall performance of payment solutions offered by EBANX.

Responsible for:

• Coordinate BizOps payment operations team;
• Build and manage strategic relationships with key partners in the payments operation, acquirers, card schemes and issuers;
• Define strategy to bring superior performance to EBANX payment processing;
• Support EBANX Growth projects such as Expansion;
• Define Operations Performance Roadmap with internal teams;
• Create a bold executable strategy to have scalability and efficiency in the daily operation;
• Support new merchants and integrations;
• Collaborate with internal stakeholders like fraud prevention, data, commercial and engineering to guarantee and deliver the best approval rates to our merchants;
• Monitor all pillars of approval rates considering the characteristics of acquirers, issuers, BINs, products and divisions like recurrent and card on file payments, card verification, installments and pre authorization;
• Conduct A/B tests with acquirers, focusing on improving approval rates and evaluating trusted MID scenarios;
• Be on top of local market trends and changes in regulations that may impact our payment operation and approval rates.

Main requirements for this position:

• Previous experience in the payments industry, e-commerce or similar;
• A self-starter who is comfortable working in a fast-paced and data-driven environment;
• Exceptional communication, presentation and persuasion skills;
• Analytical skills and attention to details;
• Tenacious and resilient with a positive and solution-oriented attitude;
• Excellent proficiency in English and Portuguese.

What else would we like to see: 

• Previous experience in a startup environment;
• Bachelor’s degree;

EBANX offers:

• A challenging environment, with opportunities to growth;
• Casual office and dress code;
• Spanish, English and Portuguese classes;
• WAVES - Program of goals and results (variable compensation);
• EBANX Play - Wellness (Gympass, e-Sports, SESC );
• Semi flexible hours (8 hours a day - Monday to Friday);
• Meal Allowance;
• Transportation voucher (if needed);
• EBANX Education: scholarship;
• EBANX Skills: budget for workshops and courses;
• Hello ebanker: psychology, finance and legal orientation.
• Health and Dental Insurance;
• Blue Club: Exclusive discount for ebankers in bakeries, restaurants, courses, electronics store and more!

Follow us on Instagram and look for the hashtag #ebanxlife to learn more about EBANX's culture.