Business Process Improvement, Senior Specialist

Join the Clean Energy Revolution

Become a Business Process Improvement, Senior Specialist at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll manage, maintain, and enhance our internal SharePoint platform - FETCH. This role supports a variety of online forms, processes, and content management needs across the organization. The ideal candidate will ensure the SharePoint environment adheres to best practices for governance and knowledge management, while providing an efficient, accessible, and user-friendly experience. As a Business Process Improvement, Senior Specialist, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Responsibilities

• Assists with process design and modification for continuous business improvement and monitors and evaluates the effectiveness of business systems and processes
• Supports the development of business plan scenarios to evaluate different priorities and potential options to achieve company objectives
• Performs root cause analysis and proposes process improvement plans to secure approval from leadership
• Utilizes tools and processes related to Lean Six Sigma and Agile practices to ensure successful accomplishment of expected projects and associated goals
• Tests and integrates new tools to enhance documentation approvals and ensure adherence to regulatory requirements
• Identifies potential risks and develops mitigation strategies to ensure compliance, high quality and on-time delivery
• Analyses data to identify opportunities for process improvement and cost savings while staying up to date with industry trends and technological advancements
• Develops and documents requirements, and assists in the development, testing, and implementation of solutions
• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications

• Five or more years of experience with business process improvement or operational excellence initiatives.

Preferred Qualifications

• Call Center Process/Policy Knowledge: Understanding of call center processes, policies, and relevant regulations, governing call center operations
• Experience with knowledge management frameworks and content lifecycle management
• Experience in managing SharePoint or similar content management platforms, with a focus on form handling, workflows, and content governance
• Background in process improvement and business analysis
• Experience with Advise AI and/or Generative AI

Additional Information

• This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.u202f Unless otherwise noted, employees are required to work and reside in the state of California.u202f Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
• Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.