Business Rules Analyst I- Fraud Central Operations

Why USAA?

Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Phoenix, AZ. Relocation assistance is not available for this position.

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The Opportunity

As a dedicated Business Rules Analyst I, you will develop industry standard best practices for process management, innovation, and continuous improvement across the FCO organization. Develop framework to align processes to strategic business needs/capabilities. Provide a wide range of consultation and process improvement support the FCO organization.

What you'll do:

• Serves as a subject matter expert and captures requirements, researches, and analyzes system details, parameters, or options to implement business rules, product offerings or changes to existing systems/applications.

• Translates business needs into system requirements, parameter options or improvements, working with internal and external resources.

• Performs comprehensive feasibility, enterprise impact and cost/benefit analysis.

• Completes sophisticated recurring, scheduled, or ad-hoc system changes.

• Develops and coordinates change control processes and procedures ensuring compliance with guidelines and standard methodologies.

• Reviews post implementation documentation for lessons learned and recommends changes.

• Establishes and maintains knowledge of LOB, CoSA, and Enterprise systems, processes, procedures, products, and industry practices.

• Reviews applicable system updates and makes recommendations to align with technology, business direction, or standard process.

• Develops and implements testing, implementation, and communication plans for new or modified system parameters, options, product details, or system outputs.

• Partners in analyzing and resolving system outages or production issues.

• Develops and reviews operating procedures and documentation and ensures processes and procedures meet audit guidelines.

• Analyzes and reports discrepancies to management with recommendations for resolution.

• Prioritizes business rules initiatives and reports status.

• Summarizes insights from analysis and use findings to develop business rules.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of experience consulting with customers/stakeholders, understanding business needs, and translating needs into requirements and prescribing technology solutions; OR Advanced degree in Information Management, Information Studies, or related field with 2 years of experience consulting with customers/stakeholders, understanding business needs, and translating needs into requirements and prescribing technology solutions.

• Demonstrated experience in cost benefit analysis methodologies and tools.

• Developing level of experience applying business rules in technology solutions and strategies.

• Strong written and verbal communication skills, interpersonal skills, and attention to detail.

• Developing knowledge of relevant regulatory compliance, industry regulations, risk management practices, and regulatory data sources.

What sets you apart:

• Business Process Analysis

• Business Analytics

• Process Performance Measurement

• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $69,920-$133,620.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic.