Business Support Analyst - US - (remote)

Roles and Responsibilities

The mission of the Business Development Support Executive is to bolster the larger sales of EcoAct's market-leading services to our target client base, typically Fortune and Global 500 companies or similar across the North America. The role is comprised of the following core elements: generating and qualifying leads; supporting business development in larger sales opportunities; and administering the company Client Relationship Management (CRM).

The successful applicant will play a key role in working collaboratively with sales and consulting colleagues to support, prospect and close sales in line with team targets.

Key responsibilities and deliverables are:

Lead Generation and Qualification:• Contacting and qualifying marketing qualified leads (MQLs) and following up with leads generated from all online Development and offline marketing activities• Ensuring that sales qualified leads (SQLs) are transitioned to the Advisory team• Prospecting and identifying new business opportunities to existing and new customers through online and offline lead generation activities.

Proposal Writing and Tender Support:• Assist in business development in responding to tenders and proposals• Support the Advisory team in developing sales materials or pitches and presentations• Assisting in the development of and maintaining a central repository of sales presentations, proposals, references, credentials, etc. for use in sales activities.

Salesforce Management:• Tracking new and existing opportunities while maintaining records of the overall sales pipeline within the company CRM (Salesforce) • Tracking and chasing progress on all opportunities from identification through to sale win/loss• Preparing regular sales pipeline reporting, and sales performance information using Salesforce.

Additional Responsibilities• Quality assurance and team support: Support Advisory team members to achieve their own sales targets by contributing to and reviewing sales documentation, presentations, pitches etc.• Continuous improvement: Working collaboratively with colleagues to maintain and improve sales collateral (proposals, presentations etc.)• Customer feedback: Obtaining and addressing feedback from clients to ensure high quality service delivery and supporting Advisory team colleagues where required• Collaboration: Driving co-operation and collaboration with other functions across the EcoAct Group to maximise efficiency and effectiveness and to provide an integrated response to client needs/global accounts• Relationships: Developing and maintaining a positive, collaborative working relationships with all other functions in the North American business and wider organisation• Feedback: Communicating market/customer feedback and service requirements/ opportunities to the rest of the organization as appropriate.

Professional Background and Experience

Essential background characteristics include:• Comfort with selling and demonstratable experience in supporting the sale of large business deals with Fortune 500 clients• Able to demonstrate success or aptitude for selling in a consultative environment• Good telephone manner and able to deal effectively with clients on the telephone and in person• Strong written skills demonstrated by the ability to compose professional emails and content• Numerate and able to understand and report sales and performance information• Confident self-presentation• A professional, team-oriented, relationship-oriented approach to winning business and developing successful, long-term client engagements• Willingness to learn and a genuine passion for sustainability • Ability to manage multiple ongoing assignments simultaneously while meeting deadlines• Ability to work autonomously and independently• Flexibility, willingness, and ability to "go the extra mile" to help deliver results and meet deadlines

Personal Attributes and Values

The ideal candidate would possess the following key personal attributes:• Embracing the company culture (CEFE values) and leading by example• Entrepreneurial mentality with a driving desire to succeed in the market • A dedicated team player with the ability to engage• Demonstrable intellectual curiosity• Willing to roll up their sleeves and execute• Strong interpersonal and communication skills with proven track record of quickly building credibility both internally and externally• Personable, social, good at building internal relationships• Impeccable integrity and ethical standards• High energy, competitive and hungry to win• Additional languages would be welcome.

Relationships

This team member will report in the first instance to the Head of Net Zero Transformation for North America and will be required to work closely with all members of the EcoAct team, particularly senior management, to achieve Company objectives. External relationships are a key part of the role, with a requirement to liaise with clients and prospective clients as required.

Location

The role will be based in our central New York office, but remote working conditions will be considered in the United States

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