Business Systems Analyst at Definitive Healthcare - Other US Location | Job Transparency - Job Transparency | Find Your Dream Job with Full Salary Transparency

At Definitive Healthcare, our passion is to transform data, analytics and expertise into healthcare commercial intelligence. We help clients uncover the right markets, opportunities and people, so they can shape tomorrow’s healthcare industry. Our SaaS platform creates new paths to commercial success in the healthcare market, so companies can identify where to go next.

Our employees are kind, collaborative, energetic, approachable and driven. On top of that, we value the unique perspectives, backgrounds and voices of our employees. Why? Because their diverse experiences drive new ideas and help us build a better community.

For over 10 years, we’ve built a collaborative culture driven by employees who share a passion for improving the healthcare ecosystem, enjoy giving back to the local community and value diversity and inclusion.

One of the hallmarks of our culture is our commitment to community service. Through the DefinitiveCares program, employees can work with their choice of more than 40 charitable organizations, supporting causes from hunger and homelessness to healthcare, LGBTQ+ issues, racial justice, women’s initiatives and more. 2021 marked the sixth year that we had 100% employee participation in DefinitiveCares.

We also provide a range of opportunities for employees to connect with each other. Employees can join any of our employee run affinity groups supporting causes such as women’s empowerment, LGBTQ+, Black, indigenous and people of color (BIPOC), disabilities and working parents and potential for many more. Affinity groups often enable greater education companywide through training, events and speaker series.

We’re also a great place to work. For five years in a row, we’ve been recognized by the Boston Business Journal and the Boston Globe as a best place to work in Massachusetts. In 2022, Energage recognized us for Culture Excellence in Compensation & Benefits, Innovation, Great Leadership, Purpose & Value and Work-Life Flexibility!

Think you’d be a good addition to our team? Explore our available positions here. We’d love the chance to get to know you.

As a Business Systems Analyst, a large part of your duties will revolve around helping the organization decide how best to use its existing technology or integrate new ones into existing systems. You will be the translator between the business functions process needs and the Systems’ Developers that will be building to those requirements. We expect this role to dig into the deeper ‘Why’ of the requests coming from the business functions, to get to the inherent reason for the requested change/new functionality and ensure that the output is built to meet the business’ needs, in both the long and short terms, with efficiency, scalability and best practices in mind. This position is largely focused on Salesforce, but may involve other applications that are integrated to Salesforce.

Skills and Qualifications

A successful Business Systems Analyst often have certain prerequisite and qualifications, which include:

Problem-solving: BSAs are often tasked with identifying challenges within the organization and then implementing certain procedures and/or processes to overcome them. Strongly developed problem-solving skills are crucial in this role.
Communication: Business Systems analysts use various forms of written and verbal communication to gather information about a business and create reports. Analysts are required to communicate with team members of all levels.
Technical: Technical skills are also important in the Business Systems Analyst role. Upgrading, troubleshooting and implementing new programs is one of the requirements of a systems analyst.
Project management: A business system analyst often works in a project team environment. Strongly developed organizational and time management skills are important to move a project from beginning to completion.

A business analyst’s responsibilities and tasks include:

Elicitation: Using various techniques to gather business needs from stakeholders, e.g. focus groups, observation, prototyping.
Analysis: Reviewing data from users and systems to understand the current situation and help design the desired state
User stories: Statements that are structured “as a [role], I want to [action], so that I can [outcome]”, outlining the work you need to complete to meet the overall business requirement. These will be used to validate development work, especially during user acceptance testing (UAT).
Process Mapping: Beyond being shapes and words mapped onto a canvas, business process maps enable business analysts to engage end-users and validate business requirements. Process maps drive out waste, identify improvements, and form the basis of UAT and training. Examples include ERD (entity relationship diagrams), value stream maps, and SIPOC (supplier, inputs, process, outputs, and customers).
Documentation: Details the reason why something was brought to reality, therefore, giving greater insight into how it is/should be used. BAs are responsible for multiple types of documentation throughout the project lifecycle including stakeholder analysis, current state analysis, gap analysis, user acceptance test plans, and many others.
Testing: Doing first round testing and writing test scripts for End User Acceptance Testing (UAT)

Why we love Definitive, and why you will too!

Industry leading products
Work hard, and have fun doing it
Incredibly fast growth means limitless opportunity
Flexible and dynamic culture
Work alongside some of the most talented and dedicated teammates
Definitive Cares, our community service group, gives all of us a chance to give back
Competitive benefits package including great healthcare benefits and a 401(k) match

What our Employees are saying about us on Glassdoor:

“Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed.”

-Business Development Manager

“Great team. Amazing growth. Employees are treated very well.”

-Research Analyst

“I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there.”

-Profile Analyst

If you don’t fit all of these qualifications, but believe you’re still a great fit, feel free to apply and tell us why in your cover letter.

If you are a California, Colorado, New York City or Washington resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request.

Definitive Hiring Philosophy

Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you’re interested in working in a fast growing, exciting working environment – we encourage you to apply!

Privacy
Your privacy is important to us. Please review our Candidate Privacy Notice which tells you how we use and process your personal information

Please note: All communications regarding the hiring process at Definitive Healthcare will come directly from one of our corporate recruiters or coordinators with an @definitivehc.com email address. We will never request any money transfer or purchase of equipment with a promise of reimbursement. If you receive any suspicious communications, please reach out to [email protected] to confirm your status in the application process.

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