Candidate Experience Specialist (NORAM)

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The GitLab Candidate Experience Specialists work to create positive experiences for GitLab candidates and hiring teams. In a growing fast-paced environment, the Candidate Experience Specialist is a dynamic team member who helps create an amazing candidate experience, improve our existing hiring practices, and deliver exceptional results to our hiring teams. GitLab strives to be a preferred employer and relies on the Candidate Experience Specialists to act as brand ambassadors by embodying the company values during every interaction with potential team members. The Candidate Experience Specialist is enthusiastic about working with high volume and is dedicated to helping GitLab build a qualified, diverse, and motivated team. The Candidate Experience Specialist reports to the Associate Manager, Candidate Experience.

This role is an excellent opportunity for early career professionals who have developed similar skills through previous experience in customer service, project coordination, recruitment, or similar roles.

Responsibilities 

• Collaborate with Recruiters, hiring teams and Recruiting leadership to understand and implement the hiring plan for each job requisition
• Coordinate with the Recruiters to maintain correct process information in the Applicant Tracking System (ATS) and GitLab repositories
• Build and update an effective network of internal and external resources to call on as needed
• Ensure candidates receive timely, thoughtful and engaging messaging throughout the hiring process
• Work in Applicant Tracking System (ATS) to help recruiters maintain a positive candidate experience for candidates
• Helps manage candidate traffic for all roles
• Act as the Recruiting Coordinator for the interview process
• Assist with conducting reference checks, if applicable, for all candidates entering the final round of the interview phase
• Create and stage employment contracts for candidates receiving an offer of employment on behalf of the hiring manager and recruiter
• Work to create a seamless handoff of new team members to the People Connect Team
• Promote our values, culture and remote only passion

Requirements

• Desire to learn about Talent Acquisition and GitLab from the ground level
• Demonstrated ability to work in a team environment with a focus on delivering an excellent customer experience
• Ambitious, efficient and stable under tight deadlines and competing priorities
• Proficient in Google Workspace
• Ability to build relationships with team members, hiring managers and colleagues across multiple disciplines and timezones
• Outstanding written and verbal communication skills across all levels
• Willingness to learn and use software tools
• Organized, efficient, and proactive with a keen sense of urgency
• Excellent communication and interpersonal skills
• Ability to recognize and appropriately handle highly sensitive and confidential information
• Experience working remotely is a plus but not necessary
• Share our values and work in accordance with those values

This role is for a 6-month contract that does not include benefits. Please note the pay listed below is the annual salary.