CDN Product Architect

Responsibilities:

Position Overview
Our Solution Architects work with both our Solution Architects/Engineers and Sales team to analyse the needs and requirements from our potential customers, making sure the best matching product capabilities are leveraged in the technical solutions provided and proposed, leading to customer satisfaction and product value recognition. We align product, engineering, and business teams to exceed the expectations of our customers, helping our key customers get the best values of our integrated security and performance solutions. The team is expanding right now, with both challenges and opportunities to unfold and excel at your full potential.
Responsibilities
Our Solution Architects are key contributors to Tencent’s success on identifying business opportunities leveraging our products in question, presenting solutions and demonstrating value to meet customer needs, leading POC projects, implementation, and various initiatives that drive both customer satisfaction and product efficiency. As a CDN Product Architect, you will be responsible for:
●Articulating product features and differentiators to internal and external audiences, generating interests and answering product related questions
●Identifying customer needs and presenting product specific solutions in various business opportunities
●Drafting and presenting proposals to both the internal business teams and external partners on Tencent Cloud solutions and best practices leveraging relevant products as and when requested to address customer needs and requirements
●Tracking, monitoring, and contributing to the team efforts to resolve customer issues reported while using Tencent Cloud security and performance products.
●Working with global team members on international customer initiatives and projects, interacting effectively with stakeholders in your time zone and/or locations closer to your workplace.
●Identifying, assessing, mitigating risks arising from variety of situations including those that arise from dependencies between groups

Requirements:

●Final-year undergraduates / graduate students majoring in Computer Science, Engineering, Management Information Systems, or its equivalents with a vision to pursue his/her solutions architecture careers in public cloud industry.
●Excellent command in both English and Korean languages, preferably with good proficiency in Chinese Mandarin but not mandatory.
●Good communication skills and an ability to build trusting relationships with various stakeholders including customers and partners.
●Some level of knowledges and exposure about CDN, VOD, or cloud security, process and concepts, security event management, compliance and site performance
●Understand how the internet works, with reasonably deep knowledge about network protocols (IP, DNS and routing, HTTP, TCP or web architecture)
●A good attitude and enthusiasm on learning and picking up new knowledges
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Diversity, equity and inclusion are important, interdependent components of our workplace. As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.