Change Management Specialist, Digitization

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

The Digitization Change Management Specialist will support and lead the delivery of Change Management plans and activity across digital projects. Initially, this role will focus on supporting the serialization project roll out across North America. Current and future digital developments are in scope for this role. The Digitization Change Management Specialist is responsible for quality delivery of Change Management plans, deliverables, and activities across North America, with a particular focus in Plants.

Scope: North American Supply chain

Travel throughout North America will be required as part of the role, 25%.

Measures

• Business value delivery from improved change management
• Successful delivery of change initiatives within area of responsibility

Major/Key Accountabilities

• Serve as a contact for change management activities in the North America Supply Chain
• Support enablement of people to be prepared for upcoming change
• Understand, define & integrate needs for change success
• Support the creation & definition of change management plans
• Ensure change management deliverables are planned and executed in the different stages of the project
• Use feedback & input to lead Change Management updates & improvements
• Apply measures and controls to help ensure successful implementation, adoption and ongoing success
• Support key plant staff in Change Management activities
• Support the building of change management capability across CHEP
• Input into Risk management regarding change management
• Flexibility to work across different projects in Supply Chain, where needed
• A solid understanding of change management methodologies, tools and techniques and how to apply them effectively
• Expertise in how people experience change at an individual level and the journeys that different people go on when experiencing change
• Strong stakeholder management skills – can demonstrate evidence of developing and maintaining strong and effective relationships with internal stakeholders at all levels in an organization
• Can facilitate the process of developing a change vision and strategy
• Flexible and adaptable; able to work in ambiguous situations
• Excellent coaching skills
• Excellent communication skills, both written and verbal
• Strong SharePoint and PowerPoint skills

Challenges/Problem Solving

• People – High collaboration
• Process change – Waste nothing
• Ambiguity and unknowns in the program – Be agile
• Planning to ambitious deadlines 
• Complexity of program of works

Authority/ Decision Making

• Ownership of Change Management deliverables for specific change initiatives

Key contacts

Internal 

• Serialized Operations Leader
• Operations Manager – New Products
• Change management lead S+
• Engineering project managers S+
• Global workstream and function leads S+
• Plant operations
• North American & global supply chain contacts
• North America core S+ project team

External

• Suppliers

Experience

• 2 years’ experience of working at the heart of project or function change management
• End-to-end experience of designing and delivering change and embedding into business as usual

Skills and Knowledge

• A solid understanding of change management methodologies, tools and techniques and how to apply them effectively
• Expertise in how people experience change at an individual level and the journeys that different people go on when experiencing change
• Strong stakeholder management skills – can demonstrate evidence of developing and maintaining strong and effective relationships with internal stakeholders at all levels in an organization
• Can facilitate the process of developing a change vision and strategy
• Flexible and adaptable; able to work in ambiguous situations
• Excellent coaching skills
• Excellent communication skills, both written and verbal
• Strong SharePoint and PowerPoint skills

Languages

Essential: English

Preferred Education

Bachelors - Supply Chain Management

Preferred Level of Work Experience

1 - 3 years

Remote Type

Fully Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].