Client Care Communications Analyst

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Provide internal communications support for Client Care, working with Communications Consultant and senior management to develop and implement an internal communication strategy.

Provide support for Manila site communications as needed.
Manage the Client Care SharePoint site and Viva Engage - sourcing content, developing compelling stories and incorporating the corporate and People Experience (PX) messaging throughout.
Assist in organizing and provide support for key meetings and employee events, such as employee and management town hall meetings including developing presentations, notifying participants, coordinating logistics and scheduling guest speakers.
Develop editorial content -- written, audio and visual for posting on internal communications platforms.
Manage special projects independently and across the Client Care organization.
Develop, implement and manage other internal communication programs as needed.
Performs other related duties as assigned
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
-2+ years’ experience in communications, public relations or the media
-At least 3 years' work experience with a bachelor’s degree

Preferred Qualifications
-Bachelor’s degree in communications, multimedia arts, marketing, advertising,
journalism, a related field or equivalent job experience
-Creatively inclined: Written, visual arts and audio visual
-Has experience in events management
-Proficient in the use of Adobe Creative Suite (AI, PSD, Premiere) or Canva
-Proficient in the use of Microsoft Office tools (Word, Excel, PowerPoint,
SharePoint)
-Must have excellent communication skills both verbal and written in English.
-Strong background developing internal communications
-Skilled at working collaboratively to produce results across cross-functional
teams
-Ability to operate in a very fast-paced environment with multiple high-level
priorities
-Pleasing personality with proven experience in building relationships with key
stakeholders

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.