Client Director

We are currently seeking a Client Director to be based out of our Chicago studio. Could this be you?

About Us

As a company with studios across the globe, we power up the best minds from 31 teams in over 22 countries to create a unique skillset for each client. We spark ingenuity with global creative sprints that cross time zones and borders and spur on the best of our talent. That includes exceptional brand consulting and strategic design, brilliance in experience, retail and workplace design, and competition-smashing motion design. We are part of the WPP group.

Role Overview

The Client Director is an expert in client service / account management and often an autonomous business lead with our clients. CDs are optimists with high EQ and excellent relationship skills.

They ensure client satisfaction with flawlessly executed brand transformation projects, are a valued partner to the internal team and are, in many ways, its leader. They're always looking for new growth opportunities with existing and new clients.

The Short List

• Leads a portfolio of 2 to 3 clients.
• Serves as a Senior Client Service member connected to the day-to-day needs of the project with revenue and profitability targets.
• Takes responsibility for L&F’s delivery on client briefs while balancing strategic and creative excellence.
• Drive collaboration across a multifunctional team regionally (and sometimes globally) and pushes innovation & new approaches to get there.
• Exhibits fluency in building project proposals/scopes-of-work/staffing plans.
• Partners with Executive Client Directors, Practice Leads and GMs to identify growth opportunities.
• Manages/mentors/trains mid-and–junior team members, as necessary.

The Details

Internal Team Leader:

• Drives the overall health of the account and output by ensuring the deliverables are on-brief and on-budget.
• Own financial health of accounts and partner closely with working teams and finance to track closely and ensure weekly reporting to leadership is accurate.
• Guide and inspire the teams throughout the course of projects.
• Become an advocate for the internal teams to help them through the highs and lows of the project as needed.
• Celebrate the wins and shine a light on key team members when it’s warranted.
• Have tough conversations when needed to ensure teams are clear on any outages. Realign when necessary!

Partner with client teams, up through C-suite to:

• Ensure clients recognize the need-for and value-of brand led agency partnership.
• Ground them in the full L&F offer and continue discussions around how to further their business objectives with L&F offers.
• Ensure L&F outputs are aligned /approved with critical stakeholders on the client side. Manage expectations and the process.

Growth Driver:

• Drive organic growth for your accounts by continually identifying growth opportunities and working with your triumvirate and Executive Client Director on growth pitches.
• Responsible for identifying and pitching 3x growth opportunities a year, per client.

Creative & Strategist:

• Partner with internal and external teams to help them see how the client business objectives, brand strategy and creative output are aligned and driving towards excellence.

New Business:

• Participate in new business processes & lead presentations as needed.

Finally - our commitment to Diversity & Inclusion:

We believe diversity brings creativity, which is at the heart of everything we do. We are actively engaging in creating an environment free of discrimination, where our people and their uniqueness can shine and be celebrated. We’re working to set a standard for the industry as a whole, creating a culture of equity and belonging. We may not be perfect, and we know there is work to do, but we regularly check with our teams and Employee Resource Groups on how we are doing, using their insight to frame our thinking and actions, so we can all do better, working as one Landor & Fitch.