Client Experience Manager

Who We Are

The Pattern Data platform was created for the rapid analysis of thousands of medical records. Fueled by AI, our platform efficiently reviews and categorizes documents at a speed 10 times faster, significantly reducing validation time by highlighting pertinent information crucial for litigation in medical analysis and personal injury cases. Our platform has been successfully implemented in major national settlements to process, adjudicate, and value claims.

At Pattern, our team is built on a foundation of innovation, integrity, and collaboration—values that consistently deliver excellence to our clients. We’re looking for a Client Experience Manager to join our growing team.

What You’ll Do

The Client Experience Manager is curious and passionate about improving the client experience through trust, business process, and data insights. You will impact the future of Pattern by communicating insights that will drive client adoption and success. Your experience and client knowledge will inform our product roadmap, and your work will be showcased to legal teams at leading US law firms. At Pattern, you will: 

Client Success 

• Drive high-touch, high-impact relations with managing partners and staff at law firms to communicate data-driven insights and recommendations and to reinforce Pattern’s ROI
• Drive product adoption and client loyalty by providing support and direction via Pattern’s product analytics and support tools 
• Analyze business processes and client data to quantity client health and to stay ahead of client challenges

Platform Configuration 

• Research and develop new algorithms based on scientific/medical criteria for current and future litigations
• Through experimentation and sampling, edit algorithms and identify opportunities to improve model performance. Make recommendations to the internal team on risks and potential solutions
• In collaboration with our team, define ways to improve the process to create litigation algorithms

Requirements

• 3+ years experience in client, management, consultancy, reporting and analytics
• Prior experience in designing and implementing strategies related to business process improvement, automation, and/or document processing 
• Self-starter able to take on tasks with minimal oversight and guidance
• Love of learning and an aptitude for absorbing and synthesizing technically complex information 
• Proven ability to work with top executives / management on critical issues 
• Excellent communication and presentation skills 
• Ability to interact with enterprise customer teams at various levels of technical and non-technical depth
• Ideal candidates will be able to show samples of work for professional, educational, or personal projects

Ready to meet us?

Please apply directly through our website or Linkedin. We are excited to hear from you!