Client Experience Manager | Transaction & Listing Coordination

Cain Realty Group | KW is looking to continue its growth and market share in the Greater Austin area by bringing on more hungry, humble, and intelligent Client Experience Managers to our CRG work family. Established in 2009, Cain Realty Group has been blessed to have become an industry leader for its vision, innovation, and track record of growing leaders and helping others create generational wealth. CRG’s leaders are Ricky and KodiKay Cain. With Ricky’s experience and vision from being one of the most successful Realtors to have ever sold homes in the State of Texas, and KodiKay being awarded the prestigious Platinum Top 50 Coach of the Year Award, CRG’s leadership team is designed to bring out greatness in everyone it partners with. Client Experience Managers at CRG are extremely well leveraged, as they have a team of Administrative Assistants that assist them on the backend with data entry, vendor communication, agent support, etc.These assistants have years of residential real estate experience, so it's imperative that candidates for this role have a wealth of experience in residential real estate. While we do complete many transactions, we are known for being much more relational than transactional within the industry and the community. We host a variety of events throughout the year that allow our agents and staff to invite their clients and sphere of influence, we have a client concierge program designed to increase our referral business, and we have a non-profit, Cain Cares, designed to take care of clients and their families when they experience a severe time of need. In addition, we have a variety of programs for clients to help meet them where they are in their season of life, which ultimately results in our Agents and Client Experience Managers having more clients. The perfect candidate for this role may be a licensed agent who has realized they prefer the back end or support side of real estate more so than the selling, cold calling, door knocking, etc. Or the perfect candidate has worked on the support side for another real estate team or company and is looking for more growth opportunities. This could include those currently or recently working in real estate as a Transaction Coordinator/Manager, a Closing Coordinator/Manager, an Executive Assistant, or a Listing Manager/Coordinator. CRG Values • Faith - Having a belief in something or someone greater than oneself • Growth - Investing in lifelong learning and professional/personal development • Integrity - Matching words and deeds at all times with no exception • Passion - Feeling intense conviction, excitement, and enthusiasm for your "Why" • Loyalty - Possessing a firm, unwavering commitment to your goals, clients, company, a cause, etc CRG Facts • With multiple ways to earn passive income beyond the salary, this role can earn over $100,000 annually without having to be an actual sales agent doing lead generation, evenings, weekends, etc. • Client Experience Managers work on the CRG Success Team, which is known as the foundation of our company. • We average only one hire for every 67 candidates we interview. We are looking for the very best! • We have monthly CRG Team Events that allow us to spend time together outside of the office. Many of these events may be attended by significant others and family members. CRG Key Benefits • Through bonuses and incentives, an opportunity to earn more than the vast majority of Austin Realtors without the evenings and weekend showings, appointments, etc • State-of-the-art systems to ensure maximum productivity • Leadership includes the Platinum Top 50 Coach of the Year • Full administrative support staff takes care of data entry, leaving the higher-level conversations and tasks • Opportunity to join a proven real estate team with a track record of success • Teamwork, encouragement, and coaching with a family feel • Vacation coverage to ensure a life by design • Opportunities for advancement both locally and regionally • Supplies, signs, cards, technology, and systems • CRG group health insurance plans through United Healthcare, with CRG paying half of the premium • Centrally located high-end real estate office • CRG's non-profit, Cain Cares, to support past clients and their families in a time of need Knowledge/Skills • Strong written and verbal communication skills • Exceptional organizational and project management abilities • Great ability to focus • Concerned about doing things the right way • Calm under pressure • Learning-based • Service-based attitude • Self-motivated • Proven ability to succeed Regular Work Activities • System development, implementation, and management • Oversight of contracts and listings • Customer/vendor relations • Regular, effective communication with sellers and buyers • Coordinate various pre-listing activities for our home-selling clients • Oversight of Administrative Assistants and their tasks • Ensuring 50% of clients share a referral and 80% of clients give a 5-Star review CRG Awards • Austin Board of Realtors Industry Award Winner | Top Team • Platinum Top 50 Real Estate Team • Platinum Top 50 Centurion Team • Keller Williams Realty Triple Platinum Team • Real Trends Top Teams in Texas • Austin Business Journal Top Real Estate Team • Five-Star Real Estate Team • US Commerce Association Award Compensation The Client Experience Manager role is a salaried position with bonuses, passive income opportunities, 401K, and a great health insurance package. Base salary depends on candidate experience and ranges from $60K to $70K, yet there's ample opportunity for a Client Experience Manager to make six figures within a few years through various other opportunities at CRG. With the bonus and passive income opportunities, it's expected this role would earn between $70K and $90K the first year with us, and six figures afterwards in total compensation. Learn More About Us, Take a Tour of Our Office, and More! • https://www.cainrealtygroup.com/hiring Job Type: Full-time Pay: $60,000.00 - $80,000.00 per year Benefits: • 401(k) • Employee discount • Health insurance • Paid time off • Professional development assistance Schedule: • 8 hour shift • Monday to Friday • On call Application Question(s): • What makes you stand out from other candidates? Experience: • residential real estate: 2 years (Preferred) License/Certification: • Texas Real Estate License (Preferred) Work Location: In person