Client Representative

Job Description

O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.

Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies.

Hybrid Work Schedule-Monday thru Wednesday in office, Thursday Friday from home.

Join us as we help people all over the world thrive at work. Here is where we need you most:

Client Representatives provide superior service to client administrators and recipients. This position requires close contact with various sales offices, Account Representatives and Recipients. The position has impact to company's bottom line - resolving client inquiries and meeting or surpassing client expectations results in retention of our clients. A great attitude and adaptability to change are critical factors. A proven history of exceptional customer service is essential.

Mission: To delight our customers with world class customer service.

Essential duties and responsibilities:

• Respond to phone calls, emails, and chats from our customers worldwide.
• Listen, analyze, researches and resolves the concern.
• Logs within a case and provides communication of resolution back to the client.
• Expertise in over 15 software systems to use to research and find answers.
• Superior communications skills, both written and verbal, to listen, empathize, and instill confidence in the O.C. Tanner Company.
• Trained and certified on many processes and procedures to support all order related inquiries.
• Understands and follows instructions for specific client care for fortune 100 companies.
• Demonstrates high quality work.
• Excellent attendance.
• Utilized as interdepartmental liaison to resolve client inquiries.
• Works closely with others in the company to achieve first contact resolution.
• Other duties as assigned.

Job Requirements

Requirements Include:

• Experience in a customer service field
• Requires PC and Microsoft software applications knowledge
• Proficient with web based applications
• Ability to read and comprehend instructions
• Excellent verbal and written communication skills required
• Outstanding interpersonal/telephone communication skills
• Team player
• Works well in an unstructured environment
• Attention to detail
• Consistent follow through and project management