Client Service Associate - Palo Alto

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Your Role - Administrative Responsibilities:

• Provide administrative oversight and support the Lead Advisors on strategic needs.
• Prepare various administrative deliverables which directly support client retention and growth; prepare and process documentation related to client onboarding, implementation, and on-going client maintenance
• Act as a primary point of contact for custodians around all operational and tactical service matters
• Gather, organize, and input client and prospective client data into the CRM (Salesforce); manage data accuracy and integrity and keep records current
• Assist advisory team members coming out of client and prospective client meetings with any post-meeting action items
• Handle money movement requests including capital calls, distributions, journals, trades, and asset transfers
• Provide support and respond to task requests from team members in a timely and accurate manner; follow up to ensure completion
• Assist with calendaring functions and internal meeting preparation

Your Role - Client Experience Responsibilities:

• Assist with ad hoc client projects that promote client service/experience, including projects that support the broader service team
• Coordinate client touchpoints which drive client experiences including anniversaries, thank you notes, flowers and/or gifts
• Oversee quality control to mitigate errors on any client-related paperwork 

Your Experience:

• 1 - 4 years of experience in an administrative role, experience in the financial services industry is preferred.
• Undergraduate degree desired; Business, Economics, Finance, or Accounting degree preferred
• Self-motivated and takes pride in providing exceptional support to clients and the team
• Proficiency in Microsoft Office Suite products (Word, Excel, Windows) required; Salesforce experience a plus
• Expected to learn other position-related systems on the job
• This role is an in-office, full-time, and non-exempt position. We are a work from office culture with a lot of flexibility.

Compensation:

• Pay: $31.20 - $40.80 per hour. This full-time role is classified as non-exempt by the Fair Labor Standard Act, which means you are entitled to overtime pay for working more than 40 hours in a workweek (or more than 8 hours in one workday).


• Benefits: Our benefits package includes, but is not limited to, health care benefits (medical/dental/vision), retirement benefits, paid time off (PTO), holiday flex-days, summer flex-days, company-paid holidays, parental leave, transportation benefits, unlimited volunteer time off, professional, and personal wellbeing stipend, and other fringe benefits.