Client Service Manager

Joining our team as a Client Service Manager means that you will be part of a dynamic and collaborative team that values excellence in client service. You will have the opportunity to develop your skills and knowledge while contributing to the growth of our business.

Job Summary:

As a Client Service Manager within the Commercial Bank, you will be instrumental in preserving and improving client relationships. Your role will involve providing exceptional service and customized financial solutions to our esteemed commercial banking clients. Your primary goal will be to guarantee that clients receive top-tier service, meet their financial objectives, and enjoy a smooth banking experience. You will also be tasked with the strategic leadership of various Commercial Bank Client Service functions in Manila, Philippines, catering to our clients in the US. This role necessitates effective management of daily operational activities, including the ability to plan and implement future state strategy.

Job Responsibilities:

• Anticipate and manage work volumes, adhering to established policies and deadlines through active collaboration with stakeholders to effectively resolve client issues / escalations. This includes analyzing and interpreting data to identify trends and develop strategies to meet the goals of the team and the business and ultimately deliver a first-class client experience.
• Lead through proactive and informative communication with all parties until resolution of a request and manage a team in a dynamic, high-pressure environments and contribute to business resiliency planning and delivery while developing and retaining top talent through coaching and engaging the team to drive performance and managing client escalations and partner engagements.
• Nurture diverse and inclusive work culture by building and maintaining a culture of trust, transparency and integrity.
• Own and drive consistent positive client experience and lead client transformation initiatives for operational efficiencies.
• Develop deep trust-based advisor relationships with key client stakeholders and ensure client is satisfied throughout engagement.
• Build sound processes with strong controls to run an effective business through scoping problems, identifying major issues and actionable opportunities, designing solutions, and quantifying potential bottom-line financial impact.

Required Qualifications, Skills, and Capabilities:

• Excellent communication skills both written and verbal with highly organized ability to manage competing priorities.
• Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations with at least 4 years' experience in a people leadership role.
• Strong conceptual thinking abilities along with exceptional analytical and problem solving skills.
• Strong ability to collect, analyze and interpret qualitative and quantitative data.
• Strong ability to work under pressure, handling multiple tasks/projects and prioritizing to meet deadlines with high proficiency in problem solving, negotiation skills, and strategic management skills.
• Highly adaptive to the work ethics and culture of JP Morgan Chase and Client Service within Commercial Bank which promotes inclusivity, equity and diversity.
• Background in Treasury Products, Financial Accounts and other related experiences.

Preferred Qualifications, Skills, and Capabilities:

• College degree holder, preferably majoring in accounting, business, finance or equivalent work experience in financial institution or industries.
• Having excellent skills in Power Point, Excel and other presentation and data tools.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.