Client Service Operations Expert

Who we are looking for

Within the Client Services EMEA Middle-Office team, we are looking for a professional with previous experience in a client facing role and good knowledge of Middle Office.

What you will be responsible for

As a Client Service Expert you will

• Register and process the Client's requests in connection with the services concerned, according to satisfaction objectives defined with the Client.
• Control and evaluate the quality of service provided to the Client.
• Master the tool MyStateStreet.com.
• Act as an escalation point for all Client requests and interact with operational experts to coordinate the implementation of solutions.
• Accurately complete the tools for monitoring Client requests.
• Participate in governance with the Client, lead committees with the Client and/or the business units, write agendas and minutes of meetings.
• Build functional and technical expertise of the operating model in place for the Client.
• Provide support and training to the Client around the MyStateStreet.com tool.
• Write and update department procedures.
• Take responsibility for identifying any suspicious activity and report/escalate it in accordance with State Street rules.
• Comply with the Risk Excellence policy.

What we value

These skills will help you succeed in this role

• Good organizational skills
• Ability to prioritize topics according to their degree of criticality, provide the Client with accurate and timely responses.
• Proactivity and ability to take ownership of the subjects.
• A "customer-oriented" attitude, ensuring that good interpersonal relationships are maintained at all times.
• Autonomy, rigor.

Education & Preferred Qualifications

• Previous experience in client service role essential.
• Good knowledge/previous experience in Middle-Office (Transaction Management, Collateral, Corporate Actions, Data Management).
• Excellent communication/interpersonal skills, both written and oral.
• Fluent English is a must; French would be an asset.
• Strong analytical skills.

What we offer

• Permanent contract from day one
• Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)
• Gold medical package for employees and their families (partner and children)
• Premium life insurance package and private pension plan
• Cafeteria system
• Wide range of soft skills training, technical workshops, language classes and development programs
• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice
• Variety of well-being programs

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

State Street's Speak Up Line