Client Service Representative

We believe in building strong, lasting relationships with our clients by providing exceptional service and support. We are looking for a friendly, detail-oriented Client Service Representative to join our growing team. Job Summary: As a Client Service Representative, you’ll be the first point of contact for our clients. Your role is to ensure each interaction is professional, positive, and efficient. You’ll assist clients with inquiries, resolve issues, and provide guidance about our products or services while maintaining our high standards of customer care. Key Responsibilities: • Respond to client inquiries in a timely and courteous manner • Resolve client issues efficiently and escalate complex cases when necessary • Maintain accurate client records and update account information • Collaborate with internal teams to ensure client satisfaction • Educate clients on company offerings, processes, and policies • Track and follow up on open cases to ensure resolution • Support account management efforts as needed Qualifications: • High school diploma or equivalent • 2+ years of experience in customer service or a client-facing role • Excellent verbal and written communication skills • Strong problem-solving abilities and attention to detail • Positive attitude and a strong work ethic • Ability to multitask in a fast-paced environment Benefits: • Competitive pay structure • Employee discounts on products and services • Ongoing training and development opportunities • A supportive and collaborative team culture This is not an offer for direct employment by Changing Tides Solution, this is an opportunity on behalf of our client filling this role and/or position. This role involves working with clients, customers and involves sales in the day to day duties for this opening. Apply today for immediate consideration for this role! Job Type: Full-time Pay: $745.00 - $1,355.00 per week Benefits: • Employee discount • Flexible schedule • Professional development assistance Schedule: • Day shift • Monday to Friday • Weekends as needed Education: • High school or equivalent (Preferred) Experience: • Customer service: 2 years (Preferred) • Sales: 1 year (Preferred) • Relevant: 1 year (Preferred) Ability to Commute: • Austin, TX 78752 (Preferred) Work Location: In person