Client Services Specialist

Company:
NICO National Indemnity Company

As a member of the Berkshire Hathaway group of insurance companies, we offer outstanding opportunities for professionals interested in working with a successful company. We offer unparalleled financial strength, stability and "large company" benefits, in addition to an exciting, friendly, "small company" atmosphere.

National Indemnity Company is one of the leading property/casualty members of the Berkshire Hathaway group of insurance companies, earning the highest financial strength rating by A.M. Best: A++. Located in Omaha, NE, National Indemnity Company offers a wide selection of commercial insurance products and has the stability and strength agents and insureds have depended on for decades.

We have an immediate opening for the Client Services Specialist position to join our Client Services team in Omaha, Nebraska. This is full-time, professional level position with multiple regular schedules available following the on-the-job training period.

The successful candidate will be trained to assist agents, business partners, and insureds with diverse needs, including billing inquiries, payment processing, basic technical support, and claim status questions. Applicants must be goal driven, like problem solving, have math and technical aptitude, learn quickly and be able to work well under time constraints.

Responsibilities of this position include:

Billing

• Understanding the billing processes for various lines of commercial insurance, including payment plans, installment calculations, endorsement impacts, etc.
• Processing one-time payments and/or enrolling insureds in automatic recurring payment plans.
• Multi-tasking by completing billing inquiries from agents, business partners, and insureds through phone calls, workflow transactions, and e-mail.

Technical Support

• Providing first level customer technical support for agents and insureds on software applications, including assistance in accessing the software and helping with basic usage of the same.

Excellent Communication

• Providing excellent customer service in both verbal and written communication with agents, business partners, and insureds.
• Accurately documenting verbal and written interactions related to commercial insurance policies.
• Communicating with agents and/or internal departments to resolve insured requests and questions.

National Indemnity Company offers a comprehensive benefits package which includes insurance, retirement plan with company match, educational assistance reimbursement paid at 100% up front, comprehensive wellness program and many other benefits.

Qualifications

• Bachelor degree in business or related field or equivalent
• Willing to spend time training in Omaha, Nebraska
• Ability to solve problems and make decisions
• Basic math skills
• Ability to multi-task
• Excellent customer service and communication skills
• Personal computer and related spreadsheet and data manipulation software
• Excellent verbal and written communication with all levels of the organization, agents and insureds.
• Organize time and resources and handle multiple high priorities
• Work with detail with accuracy

Preferred Qualifications include:

• 1-2 years related work experience
• Basic insurance terms and coverages
• Knowledge of commercial automobile rating and policy coverages and endorsements

A comprehensive benefits package is available for regular, full-time employees, including health, vision, dental, life and disability insurance as well as a 401(k) with company match. We also proudly offer 100% upfront tuition reimbursement to regular, full-time employees, to further your education. Our Omaha office boasts a complimentary state-of-the-art, on-site gym, a robust wellness program, low-cost downtown parking, and numerous volunteer and networking opportunities with other emerging professionals.