Client Success Director, Strategic Accounts - US Remote

Degreed is looking for a Client Success Director, Strategic Accounts to join our Client Success team to support our largest enterprise accounts in the US. This role is responsible for bringing Degreed’s unique capabilities, best practices, and digital transformation experience to meet our customer’s business objectives.

In this role, you will be cultivating close relationships with senior customer executives while developing a strong understanding of business needs. You will be accountable for driving adoption and usage of the Degreed platform, stakeholder alignment and advising on change management to leverage our products and solutions. The ideal candidate will bring Client Success expertise along with knowledge of Talent Management, L&D, or HR products and services. This role reports to our Director, Client Success - Strategic Accounts.

• Work intensively with a select client portfolio to analyze needs and develop a strategy to reach client goals
• Ensure user engagement with the Degreed platform and drive overall customer satisfaction
• Demonstrate insight into business issues and trends along with industry and customer implications
• Provides platform and product education sessions, training and demos.  Aligns client use cases to specific Degreed product features and functions
• Ensure clients are consistently set up with the right configurations and strong foundational knowledge to optimize Degreed post-launch
• Coach customers to adopt best practices and maximize product usage to achieve their goals
• Build open communication channels with key client stakeholders
• Identify expansion opportunities to enhance client’s existing contract
• Strategically plan, track and report on key performance indicators.
• Partner and collaborate across different departments within Degreed to quickly address client needs; namely Technical Consulting, Engagement, Content Services, Product, Engineering and Sales
• Other duties as assigned

• Client Success expertise along with knowledge of Talent Management, L&D, or HR products and services.
• A successful track record of engagement with multiple customers and points of contact
• Attention to detail and the ability to prioritize, organize, and operate in a fast moving, entrepreneurial start-up environment
• Experience leading or implementing programs related to performance management, skills and competency mapping, talent acquisition, career pathing, learning and development or other similar talent management domains
• Minimum 8-10 years’ experience in client success and/or account management
• Strong communication skills with the ability to examine, synthesize, and present data to various stakeholders (customers and partners)
• Exceptional written communication and presentation skills. Able to effectively articulate a unique value proposition that resonates with customer needs
• Must have experience working with and having regular contact with C-Level executives
• Demonstrated ability to work across all levels of a customer or partner organization

• Comprehensive health insurance for you and your family (both PPO and HDHP plans available)
• Dental and vision plans for you and your family
• Employer-paid life insurance, AD&D, short-term disability, and long-term disability
• Company equity
• 401(k) Retirement Savings Plan with up to 4% match
• Company funded HSA and dependent care FSA (pending eligibility)
• Generous Parental Leave
• Unlimited Paid Time Off and 5 sick days per year
• Education benefit: Up to $1,200 per year for anything you want to learn (and we mean anything!)
• One-time Home Office Stipend to make your workspace more comfortable
• Monthly internet and phone stipend
• Monthly wellness stipend through Forma
• Wellness programs focused on your financial, physical, and mental wellbeing